Bisma Tayyeb
Manassas
Summary
Dynamic banking professional with a proven track record at John Marshall Bank, excelling in customer relationship management and consultative selling. Adept at resolving conflicts and driving sales through strategic support, I leverage financial product expertise to enhance client satisfaction and contribute to branch growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
John Marshall Bank
06.2023 - Current
- Delivered exceptional customer service by resolving account inquiries and transaction issues promptly.
- Promoted banking products and digital solutions, aligning offerings with customer financial goals.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Maintain accurate records while supporting daily branch operations and compliance standards.
Universal Banker
Atlantic Union Bank
09.2021 - 02.2022
- Developed customer relationships, identifying financial needs and recommending tailored products to meet client goals.
- Managed banking transactions, ensuring accurate processing of deposits, withdrawals, and account openings to enhance customer experience.
- Collaborated with team members to maintain branch performance standards and deliver consistent service quality.
Universal Banker
Sandy Spring Bank
04.2019 - 09.2021
- Opened new accounts and cross-sold products including loans, CDs, and IRAs, enhancing client portfolio growth.
- Drove branch growth through consistent product referrals and commitment to service excellence.
- Supported loan processing, closings, and administrative operations, ensuring accuracy and compliance with regulations.
- Assisted management with audits, reporting, and customer feedback initiatives.
Sales Associate
Sears
11.2017 - 04.2019
- Achieved daily sales goals through proactive customer engagement and product recommendations.
- Promoted credit card applications and loyalty programs, contributing to enhanced customer retention and sales growth.
- Processed cash transactions accurately, ensuring register accountability and customer trust.
Education
Advanced Diploma -
Osbourn Park High School
Manassas06-2018
Associate of Arts - Business Management
Northern Virginia Community College
Annandale, VASkills
- Customer relationship management
- Account management skills
- Consultative selling
- Payment processing
- Salesforce CRM
- Issue resolution
- Conflict resolution
- Effective communication
- Time management skills
- Multitasking abilities
- Documentation proficiency
- Record keeping proficiency
- Research capabilities
- Microsoft Office suite
- Slack communication tool
- Skype conferencing
- Strategic support
- Team leadership
- Adaptability
References
Available upon request
Timeline
Customer Service Representative
John Marshall Bank
06.2023 - Current
Universal Banker
Atlantic Union Bank
09.2021 - 02.2022
Universal Banker
Sandy Spring Bank
04.2019 - 09.2021
Sales Associate
Sears
11.2017 - 04.2019
Advanced Diploma -
Osbourn Park High School
Associate of Arts - Business Management
Northern Virginia Community College