Bithiah Zirkle

Senior individual contributor supporting all cloud based education includes identity, authentication, and access-controlled cloud platforms following Pluralsight’s acquisition of A Cloud Guru.

• Served as a primary IAM subject-matter resource, assisting enterprise clients with identity and access management processes, role design, permission scoping, and secure access troubleshooting.
• Independently diagnosed and resolved complex authentication and authorization issues, including access denials, role misconfigurations, policy inheritance issues, and identity propagation failures.
• Supported access lifecycle workflows, including onboarding, access modification, and deprovisioning within cloud-based systems.
• Worked extensively with IAM-controlled lab and platform environments, ensuring secure, reliable access governed by role- and policy-based controls.
• Collaborated closely with distributed IT, security, infrastructure, and application teams to onboard services, resolve incidents, and improve access consistency.
• Operated successfully in a fully remote environment, demonstrating strong ownership, time management, and proactive communication.
• Used boot scripts and infrastructure-as-code approaches to restore broken environments and re-establish correct access behavior.
• Maintained clear, thorough technical documentation for IAM configurations, troubleshooting procedures, and operational best practices.
• Contributed to production support and incident response processes aligned with team change management and on-call practices.

Provided system access for all Patient Access members. Also removed access as needed.

• Expert in Epic training for Patient Access staff.
• Demonstrates exceptional customer service both for in-person and telephone activities, as a helpdesk analyst for all medical staff.
• Demonstrates expected behaviors applicable to the Medical Center and Revenue Cycle access systems and policies procedures and guidelines.
• Serves as a liaison to assigned areas, observing and monitoring these functions while providing feedback to management and specialized instruction to Patient Access staff. Helps in the implementation of system enhancements and performs subsequent follow up and reporting of the Registration systems.
• Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM