RAZZAM FAKHAR
Richmond
Summary
Adept at spearheading IT infrastructure projects with a track record of increasing network stability, my tenure at IBM-Kyndryl highlights my proficiency in complex problem-solving and team building. Leveraging analytical thinking and operations management, I've enhanced system security and user satisfaction, demonstrating a commitment to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
VMware System Administrator
IBM-Kyndryl
09.2021 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Windows/VMware Systems Administrator
Anthem
02.2019 - 08.2021
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Assisted team members with their tasks
- Automated configuration management and compliance of vSphere hosts and VMs with vCenter Host Profiles.
- Handled diverse storage facilities.
- Supported Windows Server deployments and configured DNS, DHCP and WINS servers.
- Provided 24/7 support for middleware, web, and database servers, ensuring high customer satisfaction.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Contributed to development, administration and testing of disaster recovery plans.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Mentored employees and offered constructive feedback for performance improvement.
- Increased team productivity by automating routine tasks, allowing more focus on strategic projects.
- Enhanced user satisfaction by providing prompt and effective technical support and troubleshooting.
- Led server infrastructure development, quality assurance, staging and production systems.
DevOps/Windows Systems Administrator
Abbott - Digital Terrain
07.2017 - 01.2019
- Conducted comprehensive system audits on regular basis.
- Managed development of system protocols to deliver complete and persistent data set.
- Improved collaboration between teams through the implementation of SharePoint sites tailored specifically to their needs.
- Deployed antivirus and security solutions throughout entire system network.
- Assisted in maintaining compliance with industry regulations by conducting regular audits of Windows systems for security vulnerabilities or breaches.
- Oversaw implementation and application of SaaS tools across entire company system.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Coordinated vendor relationships for hardware procurement, maintenance contracts, and technical support services, resulting in cost savings and improved service quality.
- Developed comprehensive documentation for system configurations, procedures, and troubleshooting guides to improve knowledge sharing among team members.
- Mentored employees and offered constructive feedback for performance improvement.
- Led server infrastructure development, quality assurance, staging and production systems.
Skills
- Customer service
- Goal oriented
- Training and mentoring
- Complex Problem-solving
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process monitoring and improvement
- Coaching and mentoring
- Policy and procedure development
- Workflow management
- Performance management
Timeline
VMware System Administrator
IBM-Kyndryl
09.2021 - Current
Windows/VMware Systems Administrator
Anthem
02.2019 - 08.2021
DevOps/Windows Systems Administrator
Abbott - Digital Terrain
07.2017 - 01.2019
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