Blair Kenyon
Heathsville
Summary
Dynamic Business Applications Administrator with a proven track record at Chesapeake Bank, enhancing digital banking platforms and optimizing user experiences. Skilled in user access management and proficient in Q2 online banking. I excel at identifying operational improvements and delivering actionable insights, ensuring seamless service delivery and customer satisfaction. I have had multiple positions in the banking world, and my knowledge of them gives me the ability to handle most things given to me.
Overview
9
9
years of professional experience
Work History
Business Applications Administrator
Chesapeake Bank
02.2025 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Ensure that all digital banking platforms are operational, including: online banking, text banking, digital debit cards, Positive Pay
- Work within departments to optimize user experience.
- Provide data for other departments for audit, user counts, user tracking
Digital Platforms Analyst
Chesapeake Bank
10.2022 - 02.2025
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Worked with UI and UX, to create a better online banking experience for customers.
- Worked with the project management team to implement improvements to online banking and other digital platforms
Payments Specialist
Chesapeake Bank
05.2020 - 10.2022
- Processed ACH both receiving and sending
- Utilized the Federal reserve system to process payments as well as research disputes
- Work with customers to assure payroll, bill payments, etc. get sent out on time
- Research and process payment exceptions
- Research and process debit card disputes and occurrences of fraud
Financial Services Advisor
Primis Bank
06.2018 - 05.2020
- Account opening and maintenance (including all consumer and business accounts)
- Cash handling and audits
- Customer service, both in person and by phone
- Cash ordering
- Balancing drawers, vaults, and ATM
- Processing deposits
Customer Service Representative
Virginia Commonwealth Bank
08.2016 - 06.2018
- Cash handling, and management
- Account opening and retention
- Attracting business accounts and identifying prospects
- Vault and ATM management
- Fraud reporting and tracking
Education
High School Diploma -
Kingswood Oxford School
West Hartford, CT06-1992
Skills
- User access management
- Working deeply in Q2 online banking platform to keep access open for customers
- Q2 business certification
- Working within the Jack Henry platform to make sure that data is flowing freely between systems
- Sorting data to create a streamlined and user friendly digital banking experience
Timeline
Business Applications Administrator
Chesapeake Bank
02.2025 - Current
Digital Platforms Analyst
Chesapeake Bank
10.2022 - 02.2025
Payments Specialist
Chesapeake Bank
05.2020 - 10.2022
Financial Services Advisor
Primis Bank
06.2018 - 05.2020
Customer Service Representative
Virginia Commonwealth Bank
08.2016 - 06.2018
High School Diploma -
Kingswood Oxford School
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