Blake Blackwood
Front Royal
Summary
Driven store manager with a strong background in customer service, training, and inventory management. Proven ability to enhance team performance and drive sales through effective communication and strategic initiatives.
Overview
8
8
years of professional experience
Work History
Store Manager
Summit Capital Partners Dba. Rent A Center
Culpeper, VA
09.2024 - Current
- Managed daily store operations to ensure efficient customer service and inventory management.
- Trained and developed team members to enhance performance and improve sales techniques.
- Implemented promotional strategies to increase customer engagement and drive store traffic.
- Monitored financial performance, including budgeting and expense control, to optimize profitability.
- Collaborated with regional management on strategic initiatives for store improvement and growth.
Assistant Manager
Summit Capital Partners Dba. Rent a Center
Front Royal, VA
05.2021 - 09.2024
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
- Implemented training programs to develop staff skills and improve service quality.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Streamlined processes by introducing new software tools for order tracking and reporting.
- Mentored junior staff, providing guidance on best practices in customer service and operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Technician
Via Satellite
Front Royal, VA
02.2020 - 05.2021
- Operated and maintained satellite communication systems to ensure optimal performance.
- Diagnosed and resolved technical issues, improving system reliability and efficiency.
- Collaborated with cross-functional teams to implement process improvements in service delivery.
- Trained junior technicians on equipment handling and troubleshooting techniques.
Customer Account Representative
Summit Capital Partners Dba. Rent A Center
Front Royal, VA
08.2018 - 08.2019
- Managed customer inquiries, ensuring timely resolution and high satisfaction levels.
- Developed and maintained strong customer relationships through effective communication strategies.
- Processed account adjustments and order modifications, enhancing accuracy in billing procedures.
- Led initiatives to enhance customer engagement strategies, driving loyalty and retention efforts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Psychology
Bridgewater College
Bridgewater, VAHigh School Diploma -
Warren County High School
Front Royal, VA06.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Recruitment and hiring
Accomplishments
- Ranked #1 of 41 other locations within company and received 2025 Store Of The Year honors.
- Managed a store that exceeded company expectations in every category during the first, second, third, and fourth quarter.
Timeline
Store Manager
Summit Capital Partners Dba. Rent A Center
09.2024 - Current
Assistant Manager
Summit Capital Partners Dba. Rent a Center
05.2021 - 09.2024
Technician
Via Satellite
02.2020 - 05.2021
Customer Account Representative
Summit Capital Partners Dba. Rent A Center
08.2018 - 08.2019
No Degree - Psychology
Bridgewater College
High School Diploma -
Warren County High School