Blanca Castro
Beaverdam
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Inova Franconia-Springfield Surgery Center
Springfield, Va
05.2023 - 06.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Opened and closed main office in alignment with established security procedures.
Operations Lead
Sephora at kohls
Woodbridge, Va
01.2022 - 05.2023
- Provided leadership and direction to operations team members, ensuring smooth daily operations.
- Monitored employee productivity levels, assigned tasks as needed, and provided guidance when necessary.
- Analyzed data to identify trends in order fulfillment processes and develop solutions accordingly.
- Established strong relationships with customers by responding promptly to their requests or concerns.
- Resolved customer service issues and complaints in a timely and professional manner.
- Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
Beauty Advisor
Sephora at kohls
Woodbridge, Va
09.2021 - 01.2022
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
- Provided exceptional customer service and assisted customers with product selection.
- Developed and maintained strong relationships with clients to promote loyalty.
- Advised customers on latest and newest beauty products upon arrival.
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately.
- Conducted in-depth consultations with customers to assess their needs and preferences.
- Advised customers on proper skin care techniques according to their individual skin types.
- Collaborated effectively with colleagues from diverse backgrounds in order to achieve common goals.
- Promoted new products with events to boost sales and prospective customers.
- Maintained inventory levels by restocking shelves and ordering new merchandise as needed.
Education
High School Diploma -
Garfield senior high school
Woodbridge, Va06-2020
Bachelor of Science - Elementary School Teaching
Grand Canyon University
Phoenix, AZ06-2029
Skills
- Customer Service
- Microsoft Office (Word, Excel, Outlook)
- Administrative Support
- Appointment Scheduling
- Time Management
- Problem-solving
- Attention to Detail
- Electronic Medical Records (EMR)
- Team Collaboration
- Bilingual: English & Spanish
Languages
Spanish Fluent
English
Timeline
Front Desk Receptionist
Inova Franconia-Springfield Surgery Center
05.2023 - 06.2025
Operations Lead
Sephora at kohls
01.2022 - 05.2023
Beauty Advisor
Sephora at kohls
09.2021 - 01.2022
High School Diploma -
Garfield senior high school
Bachelor of Science - Elementary School Teaching
Grand Canyon University