Blessing Gasiokwu
Herndon
Summary
Proven Customer Service Representative at Gigi Palace, excelling in relationship building and critical thinking. Achieved increased customer loyalty through empathetic resolution of complaints and expert product knowledge. Demonstrated proficiency in data entry and active listening, ensuring high-quality service and efficient problem resolution. Maintained professionalism in high-stress situations, contributing to a loyal client base as a Waxing Specialist at Radiant Waxing.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Gigi Palace
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Waxing Specialist
Radiant Waxing
11.2022 - 12.2024
- Developed loyal following of clients by providing high-quality services.
- Maintained clean and sanitary workspace.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Waxed Number clients various bodies using soft and hard waxes.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Answered multi-line phone system and emails to schedule clients and consultations.
Education
Aesthetician License - Aesthetician
Avi Cared Training
Great Falls, VA06.2021
Graduated -
Mountain View High School
06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Scheduling
Timeline
Customer Service Representative
Gigi Palace
05.2023 - Current
Waxing Specialist
Radiant Waxing
11.2022 - 12.2024
Aesthetician License - Aesthetician
Avi Cared Training
Graduated -
Mountain View High School
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