Blythe Moore

Contracts: US Patent and Trademark Office, Department of Transportation, Duke University
• Oversee strategic planning and execution of multiple government and academic contracts, ensuring compliance and efficiency.
• Serve as the primary client liaison, collaborating with Contracting Officer’s Representatives (CORs) to manage expectations and deliverables.
• Direct a team of International Program Specialists and in-country partners to execute international and domestic events with precision.
• Negotiate and coordinate with hotels, A/V providers, interpreters, translators, evaluators, and subject matter experts to meet contractual and budgetary requirements.
• Manage Smartsheet data analytics, track key performance metrics, and provide regular reports to clients and senior leadership.
• Lead weekly project meetings to align teams, resolve challenges, and ensure project milestones are met.

Department of Commerce, Commercial Law Development Program
• Managed the full lifecycle of international and domestic events, ensuring seamless execution from initiation to closeout.
• Coordinated visa applications, passport processing, and travel logistics for attendees and staff.
• Organized transportation, lodging, per diem distributions, and event space arrangements, ensuring cost-effective solutions.
• Oversaw budget management and invoicing, ensuring financial accuracy and adherence to contractual guidelines.
• Facilitated the preparation and shipment of event materials, including marketing collateral, technical documents, and conference resources.

• Oversees and executes annual renewal processes of over 1200 clients
• Develops and executes plans to recruit new and potential clients
• Increased client network by 10%, highest client base in company history
• Manages and executes processes to onboard new clients
• Manages all department client contact via phone and email inquiries
• Develops and executes marketing campaigns for retention, recruitment, and support services
• Manages all back-end client portal technical support
• Provides high-level customer service in all aspects of account creation and account management
• Creates and maintains ads for promoting services and benefits for clients
• Plans, coordinates, and executes special projects including scholarship and financial awards and providing and issuing medical accreditations to clients
• Participates in events, meetings, speaking engagements, and other activities as a company representative
• Provides administrative support to VP of Client Services, as needed, including participation in Special Projects
• Coaches clients through day-to-day work and complex problems

• Handled all customer service needs for existing and potential clients, including providing on-boarding and consulting, developing custom projects, and resolving phone and email inquiries
• Developed and executed all renewal processes for clients, including writing proposals and handling purchase orders/payment
• Met quarterly sales quotas while tracking numbers to ensure client retention and sales are increasing
• Engaged with current clients through constant communication to strengthen and maintain business relationships while also ensuring optimal use of our suite of products
• Collaborated with marketing and research teams on new product ideas, email campaigns, and development of engaging sales pitches and product presentations
• Conducted customer satisfaction surveys and recommended product enhancements, which were then adopted by senior management
• Attended conferences as company representative and scheduled meetings with clients to provide product presentation and discuss current needs
• Managed programming teams to ensure website and database content is relevant and accessible for clients
• Trained account managers and business development representatives to equip them with in-depth product knowledge
• Developed and organized all processes and documentation for client support, including training manuals and videos, QC documentation, and project management directives