Bonifacio (Jacqob) Velasquez Ruiz
Virginia Beach
Summary
I speak Spanish and English fluently which has enabled me to engage with a multitude of customers.
I multitask and prioritize quickly things that need to be done.
I'm a quick learner and eager to take on new tasks.
Overview
19
19
years of professional experience
Work History
Server
Las Palmas
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Pre-Loader
UPS
08.2017 - 08.2023
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
Server
La Herradura Mexican Restaurant & Bar
03.2006 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Escuela Rural Mixta Aldea Canabaj
Huehuetenango Guatemala10-2004
Skills
- Bilingual
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Quick Learner
Languages
Spanish
Native or Bilingual
Timeline
Server
Las Palmas
05.2024 - Current
Pre-Loader
UPS
08.2017 - 08.2023
Server
La Herradura Mexican Restaurant & Bar
03.2006 - 06.2019
High School Diploma -
Escuela Rural Mixta Aldea Canabaj
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