Bonnita Crane
Fredericksburg
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
7
7
years of professional experience
Work History
Self Sufficiency Supervisor
Stafford County Department of Social Services
01.2023 - Current
- Supervised daily operations of the Self Sufficiency department, ensuring efficient workflow and timely task completion.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed relationships with external recruitment agencies to source high-quality candidates efficiently.
- Analyzed workforce data to identify trends and recommend strategies for future hiring needs.
- Mentored and coached team members, promoting professional growth and skill development.
- Assisted senior leadership in strategic planning efforts by offering expert insights into current trends affecting the industry landscape.
- Secured housing, medical care, Snap benefits and employment for clients by collaborating with various community agencies and Benefits Workers.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted regular performance evaluations of team members monthly, providing constructive feedback aimed at improving individual capabilities.
- Led a diverse team of 7 professionals from Childcare, VIEW & SNAPET, and the Volunteer Coordinator.
- Coordinated the Annual Golf Tournament, Thanksgiving meal distribution, and Toys for Tots initiatives for Stafford County.
Self Sufficiency Specialist II
Stafford County Department of Social Services
08.2022 - 01.2023
- Followed all Stafford County policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Facilitated job fairs and industry events to build employment networks.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Collaborated with clients to identify life deficiencies and develop plans for achieving self-sufficiency through education, career advancement, and financial assistance.
Benefits Program Specialist
Stafford County Department of Social Services
06.2018 - 08.2022
- Ensured compliance with federal and state regulations by conducting regular audits of the benefits programs.
- Managed relationships with external vendors such as insurance carriers and retirement plan administrators, ensuring optimal service levels for the organization.
- Collaborated with cross-functional teams to create customized benefits packages for diverse employee groups.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Conducted comprehensive analyses of applicants' financial and personal information to enhance Medicaid eligibility determinations.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Conducted thorough assessments of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
Education
Bachelor of Science - Business Administration And Human Resources
Trident University International
Cypress, CASkills
- Goal oriented
- Training and mentoring
- Customer service
- Staff management
- Complex Problem-solving
- Analytical thinking
- Operations management
- Relationship building
- Policy enforcement
- Business administration
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
Timeline
Self Sufficiency Supervisor
Stafford County Department of Social Services
01.2023 - Current
Self Sufficiency Specialist II
Stafford County Department of Social Services
08.2022 - 01.2023
Benefits Program Specialist
Stafford County Department of Social Services
06.2018 - 08.2022
Bachelor of Science - Business Administration And Human Resources
Trident University International
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