Bora Judith Bisimwa
Stafford
Summary
Result-driven and persistent Executive Director with over 22 years of experience working with seniors in Assisted Living and Memory care facilities. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles and team leadership. Collaborative with relentless work ethic.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Director
Harmony at Spring Hill
06.2024 - Current
- Responsible for day-to-day operations including financial management, business planning, business development, occupancy, staff management, and ensure delivering quality service to residents and their families.
- Exercise appropriate cost control to meet budget restrictions and maximize profitability.
- Align department vision, goals, and objectives with company strategy to achieve consistently high results.
- Work closely with regulatory agencies to ensure community adheres to state, federal local regulations, company policies and procedures.
Executive Director
Sunrise at Silas Burke House
06.2022 - 04.2024
- Overall responsible of the leadership, management, and success of the assigned Sunrise community through financial management, sales and marketing process to ensure maximization of revenue, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance
- Provided oversight of all departments to ensure compliance with established policies and procedures
- Strengthened company business by leading implementation of new projects and procedures
- Created a collaborative environment that fosters innovation and encourages employee engagement
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals
- Successfully improved employment turnover through creating incentive and training programs
- Developed marketing strategies to promote the organization's mission throughout the community
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
- Successfully completed the facility license renewal process with a zero deficiency survey result
Executive Director
Sunrise of Arlington
09.2019 - 06.2022
- Directed the assigned Sunrise community with all aspects of business including financial management, team members' recruitment, retention and development, quality assurance, customer-relations, and overall resident care
- Controlled labor and reduced overtime
- Increased team engagement, training participation
- Increased customer service
- Consistently received a high score of 9-10 from family's survey
- Community received a high score of 94% on recent US News Survey
- Successfully managed community operating expenses
- Educated and supported team members and residents understanding COVID 19, infections control measures, immunization
- Collaborated with Arlington department of health and other public agencies to ensure community was consistent with mitigating COVID 19 and safely implementing infections control measures
- Increased communication with team members, residents, and families
- Improved and maintained a beautiful community
- Supported with sales process and encouraged all team involvement in sales
- Community won sales contest for 3 consecutive months (June, July, August 2021) and recently in December 2021
- Successfully, led the team during State survey in August 2021, that resulted in zero deficiencies
- Supported hiring the right front-line team for the community
- Efficiently managed labor and staffing needs during COVID 19 outbreak
- Improved the community schedule attainment and eliminated need of outsourcing external job agencies
- Promoted career development and growth of team members: Since 2018, I helped developing 6 front line team members to leadership department including executive positions
- Maintained KPM metrics at 100%
- Consistently ensured Sunrise policies, state regulations were observed
- Completed all required trainings for the Executive Director role
Associate Executive Director
Sunrise at Bluemont Park
11.2016 - 09.2019
- Assisted the Executive Director with the overall leadership, management, and success of the assigned Sunrise community
- Conducted regular performance reviews to assess individual progress toward organization objectives
- Managed staff of 90 individuals responsible for providing services in the areas of continued education, health and wellness, and community engagement
- Collaborated with colleagues across departments to develop innovative strategies for service delivery
- Ensured compliance with federal regulations regarding personnel management and safety protocols
- Attended regional meetings with local government officials to advocate on behalf of the organization's mission
- Led recruitment initiatives designed to attract highly qualified professionals from various backgrounds into leadership roles within the community
- Facilitated monthly meetings by presenting information about major projects or initiatives
- Served as primary liaison between Executive Director, team members
- Fostered an environment of collaboration among department heads through effective communication strategies
- Organized special events such as residents holidays events, team members appreciation events, volunteer appreciation event and professionals events
- Reviewed financial statements regularly to ensure accuracy in reporting expenses and revenue sources
- Developed strategies and tactics to fulfill mission
- Coordinated outreach activities including community forums, workshops, conferences, and trainings
- Oversaw budgeting processes to ensure fiscal responsibility while meeting program goals
Interim Executive Director
Sunrise of Arlington/ Sunrise of Falls Church
10.2018 - 07.2019
- Supported the assigned Sunrise community with overall operations, in Assisted Living and Memory Care neighborhoods
- Community had an occupancy capacity of over 60 beds
- Supported the community with overall daily operations
- Occupancy capacity was 67 beds
- Supported with completing Capex projects including flooring/carpeting, new roof, new siding
- Department coordinators turnover was at peak, assisted with increasing team morale and engagement
- Assisted with recruiting/hiring for open positions including front line team members, Resident Care Coordinator, Business Office Coordinator, AVC, housekeepers, Resident Care Director
- Successfully assisted in planning and delivering end of year events
- Assisted with sales process and successfully assisted with welcoming and transitioning families from Sunrise of Fairfax
Assisted Living Coordinator/ Executive Director in Training
Sunrise at Hunter Mill
10.2009 - 11.2016
- Assisted with overall operations of the assigned Sunrise community
- Provided support and guidance to staff members in dealing with challenging residents
- Created daily schedule and activities for residents, ensuring their safety and comfort
- Organized weekly outings to local attractions, such as museums, parks, and restaurants
- Maintained records of resident health information and medications
- Developed individualized care plans for each resident based on their needs and preferences
- Coordinated activities between residents and family members to enhance social interaction
- Performed regular inspections of the facility to ensure compliance with regulations
- Conducted regular meetings with families to discuss changes in health status or other issues related to their loved ones' care
- Trained new staff on policies, procedures, and safety protocols
- Resolved conflicts between staff members or between staff and residents in a professional manner
- Ensured that all necessary supplies were available at the facility at all times
- Evaluated existing programs and identified areas where improvements could be made
- Participated in community outreach initiatives to promote awareness of assisted living services
Assisted Living Coordinator
Sunrise of Fairfax
02.2008 - 10.2009
- Assisted with overall operations of the assigned Sunrise community
- Created daily schedule and activities for residents, ensuring their safety and comfort
- Organized weekly outings to local attractions, such as museums, parks, and restaurants
- Provided support and guidance to staff members in dealing with challenging residents
- Performed regular inspections of the facility to ensure compliance with regulations
- Developed individualized care plans for each resident based on their needs and preferences
- Conducted regular meetings with families to discuss changes in health status or other issues related to their loved ones' care
- Assisted in developing strategies for handling difficult behaviors from residents
- Trained new staff on policies, procedures, and safety protocols
- Maintained communication and transparency with governing boards, department heads and medical staff
- Implemented new technologies designed to improve communication between staff, families, and residents
- Compiled reports detailing the monthly activities at the facility for management review
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
House Supervisor/ Assisted Living in Training
Sunrise at Hunter Mill
01.2006 - 02.2008
- Assisted with overall operations of the assigned Sunrise community
- Ensured staff compliance with all regulatory requirements, policies and procedures
- Monitored patient care activities to ensure quality service delivery
- Developed departmental goals and objectives to improve operational performance
- Provided guidance to staff in the implementation of new policies and procedures
- Reviewed incident reports and took appropriate corrective action when necessary
- Conducted regular rounds on nursing units to assess staffing levels, safety protocols and patient satisfaction
- Coordinated communication between departments to ensure timely completion of tasks
- Ordered care and office supplies
Care Manager/ Medication Aide
Sunrise at Hunter Mill
03.2003 - 01.2006
- Provided the highest degree of quality care and services to a consistent group of residents and their families at the assigned Sunrise community
- Reminded patients to take prescribed medications or nutritional supplements
- Administered medications and educated patients and families on correct at-home administration
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Planned and served meals and snacks to patients according to prescribed diets
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments
- Turned and repositioned bedridden patients to prevent bedsores
- Provided physical support to assist patients with bathing, dressing and toileting
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses
- Communicated with patients to determine feelings, need for assistance or social and emotional support
- Promoted clean and sanitary environment by maintaining department equipment
- Liaised with nursing staff to prepare and administer prescribed medications to patients
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient
- Performed wellness observations, documenting side effects for clinical follow-up
- Researched medications to better understand properties and interactions with other drugs
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Obtained, recorded and reported patient vital signs for medication administration
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Assisted patients with personal care to alleviate burden on family members
- Interacted with patients through games and fun activities to boost mood and improve overall memory
- Helped clients stay happy and healthy by providing mental and emotional support
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Assessed patient needs in response to medications
- Monitored medications for patients with various conditions and kept watchful eye for side effects
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Monitored vital signs during medication administration to quickly identify complications
- Dressed, groomed and fed patients with limited physical abilities to support basic needs
- Attended continuing education classes related to medication administration topics
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team
- Adhered strictly to established policies, procedures and protocols related to medication administration
- Participated in performance improvement initiatives related to medication management processes
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts
- Ordered drug supplies from pharmacy as needed for patient care needs
- Ensured that all controlled substances are appropriately secured at all times according to state regulations
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures
- Observed patients for adverse reactions to medications or treatments
- Maintained accurate medication records for each patient
- Monitored patient vital signs such as temperature, pulse rate and blood pressure
Education
Associate Degree - General Studies
Northern Virginia Community College
Fairfax, VA08.2020
Bachelor of Science - Economics
University of Kinshasa
Kinshasa, DRC08.2020
Administrator in Training Certification -
Virginia Department of Health Processions
Henrico, VA05.2018
Skills
- Vendor Relations
- Business Development
- Community Engagement
- Contract Management
- Strategic Planning
- Marketing
- Operations Management
- Compliance and regulations
- Team-oriented
- Leadership
- Fast-paced environment
- Analytical skills
- Problem-solving skills
- Proactive approach
- Multitasking
- Senior living management
- Resident satisfaction
- Team leadership
- Training
- Development
- Coaching
- Counseling
- Sales management
- Client Services
- Profit and loss statements
- Talent management
- Staffing
- Budgeting
- Financial management
- Time management
- Attention to detail
- Organizational skills
- Self-management
- Interpersonal skills
- Effective communication
- Microsoft Office
- ADP software
- PeopleSoft
- ICIMS
- SMILE
- PointClickCare
- SPARK
- Kronos
- YARDI
- VMS
Certification
Active Assisted Living Facility Administrator License.
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Executive Director
Harmony at Spring Hill
06.2024 - Current
Executive Director
Sunrise at Silas Burke House
06.2022 - 04.2024
Executive Director
Sunrise of Arlington
09.2019 - 06.2022
Interim Executive Director
Sunrise of Arlington/ Sunrise of Falls Church
10.2018 - 07.2019
Associate Executive Director
Sunrise at Bluemont Park
11.2016 - 09.2019
Assisted Living Coordinator/ Executive Director in Training
Sunrise at Hunter Mill
10.2009 - 11.2016
Assisted Living Coordinator
Sunrise of Fairfax
02.2008 - 10.2009
House Supervisor/ Assisted Living in Training
Sunrise at Hunter Mill
01.2006 - 02.2008
Care Manager/ Medication Aide
Sunrise at Hunter Mill
03.2003 - 01.2006
Administrator in Training Certification -
Virginia Department of Health Processions
Associate Degree - General Studies
Northern Virginia Community College
Bachelor of Science - Economics
University of Kinshasa
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