Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alvaro Orellana

Reston,Va

Summary

Experienced healthcare professional with a proven track record of providing exceptional support to medical staff, patients, and families. Skilled in efficiently managing administrative tasks with precision and accuracy. Dedicated to delivering top-notch customer service and cultivating a positive workplace environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operational Support Analyst

Assurant
06.2020 - Current
  • Analyzed data logs and other information sources to detect trends or patterns that could indicate potential problems or opportunities for improvement.
  • Utilized strong communication skills to explain complex technical concepts in a clear and concise manner.
  • Participated in knowledge sharing sessions with colleagues in order to stay abreast of industry developments.
  • Maintained detailed records of customer interactions and troubleshooting steps taken.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.

IT Specialist

Akin Gump Strauss Hauer & Feld
06.2018 - 06.2020
  • Provided technical support to internal and external customers via phone, email, and remote access tools.
  • Installed, configured and maintained various software applications on Windows systems.
  • Performed troubleshooting of hardware, software issues related to LAN, WAN operations.
  • Created user accounts, managed passwords, set up file sharing permissions and monitored user activity.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Float Pool Secretary

Inova Fairfax Medical Campus
05.2015 - 06.2018
  • Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
  • Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
  • Prepared discharge documents and completed other paperwork.
  • Provided assistance to physicians, nurses and other healthcare personnel with their daily needs.
  • Assisted in maintaining neatness and cleanliness of the unit at all times.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Associate of Science - Computer Information Science

Full Sail University
Winter Park, Florida
11.2024

Skills

  • Application Performance Management
  • Customer Service
  • Microsoft Azure
  • ServiceNow
  • Ticketing Software
  • Remote support
  • Communication Skills
  • Healthcare
  • Patient Records Management
  • Software Installation
  • Troubleshooting
  • User account management

Certification

  • ITIL Foundation in IT Service Management
  • People Cert
  • HIPAA Training
  • CompTIA A Plus
  • CompTIA Security Plus

Timeline

Operational Support Analyst

Assurant
06.2020 - Current

IT Specialist

Akin Gump Strauss Hauer & Feld
06.2018 - 06.2020

Float Pool Secretary

Inova Fairfax Medical Campus
05.2015 - 06.2018

Associate of Science - Computer Information Science

Full Sail University

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Alvaro Orellana