BRAD MOUMEN
Arlington
Summary
Sales and hospitality leader with experience in team coaching, customer relations, upselling, performance management, and high-volume cafe operations. Supported Tatte teams serving 800+ guests daily and generating approximately $180K in weekly sales. Experienced in developing sales approaches, tracking KPIs, and improving guest experiences.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Sales Manager
TATTE BAKERY & CAFE
Washington
05.2025 - Current
- Enhanced sales performance and customer experience in high-volume cafes serving 800+ guests daily.
- Strengthened upselling for store teams through product recommendations, add-on sales, and guest-focused coaching.
- Coached team members on service standards and product knowledge to increase average transactions.
Cafe Manager
TATTE BAKERY & CAFE
Washington
08.2024 - 05.2025
- Supported daily cafe operations, floor coverage, staff development, inventory, and service recovery.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Trained team members on POS procedures, product knowledge, and service language.
Sales Manager
SITEL INTERNATIONAL
Istanbul
01.2021 - 06.2024
- Led sales strategy for Sitel International client accounts.
- Coached agents on product knowledge and sales call handling.
- Coordinated sales operations, trained staff, communicated with clients, and enhanced performance.
- Coordinated trade shows and other events to promote company products or services.
Sales Representative
SITEL INTERNATIONAL
Istanbul
03.2019 - 01.2021
- Engaged customers, identified needs, and recommended services to meet sales goals.
- Managed inbound sales calls for SITEL INTERNATIONAL client accounts.
- Presented product options using SITEL INTERNATIONAL sales scripts and offers.
- Resolved customer objections through clear service and solution discussions.
Education
Bachelor of Aviation - Business and Aviation Management studies
Nisantasi University
Istanbul, Turkey 01.2019 - 08.2023
Associate of Science - Economics and Business Administration studies
Hassan II University
Casablanca 09.2017 - 09.2018
Skills
- Sales Leadership Upselling & Cross-Selling Client Relationships Sales KPIs Team Coaching Guest Experience Staff Scheduling Service Recovery POS & Cash Handling Inventory Food Safety
- POS systems
- Sales reporting
- CRM software
- Sales strategy development
Personal Information
Title: SALES MANAGEMENT | BUSINESS DEVELOPMENT | HOSPITALITY OPERATIONS
Certification
ServSafe Allergens | Customer Service | ServSafe Food Handler (in progress)
EDUCATION & CREDENTIALS
Title: SALES MANAGEMENT | BUSINESS DEVELOPMENT | HOSPITALITY OPERATIONS
Languages
Arabic
First Language
English
Upper Intermediate
B2
French
Proficient
C2
Turkish
Advanced
C1
Timeline
Assistant Sales Manager
TATTE BAKERY & CAFE
05.2025 - Current
Cafe Manager
TATTE BAKERY & CAFE
08.2024 - 05.2025
Sales Manager
SITEL INTERNATIONAL
01.2021 - 06.2024
Sales Representative
SITEL INTERNATIONAL
03.2019 - 01.2021
Bachelor of Aviation - Business and Aviation Management studies
Nisantasi University
01.2019 - 08.2023
Associate of Science - Economics and Business Administration studies
Hassan II University
09.2017 - 09.2018