Bradley Coleman
Fredericksburg
Summary
Dynamic and results-driven multi-unit leader with 20+ years of progressive experience in retail, operations, and technology service management. Skilled at driving performance across large teams, elevating customer satisfaction, and executing strategic initiatives that deliver measurable growth. Recognized for strong operational discipline, people development, and the ability to lead through change in fast-paced, customer-centric environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
District Manager - Geek Squad Field Operations
Best Buy
Fredericksburg, VA
05.2013 - Current
- Direct performance and service operations for multiple Geek Squad teams across the region.
- Lead district-wide initiatives to strengthen customer satisfaction, workforce engagement, and operational excellence.
- Partner with cross-functional leaders to align technical support and sales enablement strategies.
- Consistently achieve revenue goals through attachment rate optimization and service growth planning.
District Manager - Geek Squad Field Operations
Best Buy
Fredericksburg, VA
05.2013 - Current
- Direct performance and service operations for multiple Geek Squad teams across the region.
- Lead district-wide initiatives to strengthen customer satisfaction, workforce engagement, and operational excellence.
- Partner with cross-functional leaders to align technical support and sales enablement strategies.
- Consistently achieve revenue goals through attachment rate optimization and service growth planning.
Assistant Store Manager - Sales
Best Buy
Fredericksburg, VA
02.2017 - 01.2020
- Oversaw all sales departments, including Electronics, Appliances, and Technology Services.
- Championed employee training and ethical selling practices to drive customer loyalty.
- Improved service adoption and protection plan attachment through targeted coaching and data-driven action plans.
- Managed staffing, inventory accuracy and control, merchandising standards, and financial KPIs.
Assistant Store Manager - Sales
Best Buy
Fredericksburg, VA
02.2017 - 01.2020
- Oversaw all sales departments, including Electronics, Appliances, and Technology Services.
- Championed employee training and ethical selling practices to drive customer loyalty.
- Improved service adoption and protection plan attachment through targeted coaching and data-driven action plans.
- Managed staffing, inventory accuracy and control, merchandising standards, and financial KPIs.
PCHO Supervisor / Geek Squad Senior
Best Buy
Springfield, VA
01.2008 - 01.2012
- Directed PC hardware operations and service delivery in a high-volume retail environment.
- Supported workflow management, customer resolution, and technical staff development.
PCHO Supervisor / Geek Squad Senior
Best Buy
Springfield, VA
01.2008 - 01.2012
- Directed PC hardware operations and service delivery in a high-volume retail environment.
- Supported workflow management, customer resolution, and technical staff development.
Operations Manager
Party America
Fredericksburg, VA
01.2007 - 01.2008
- Led daily store operations including inventory, cash handling, scheduling, and merchandising.
- Reduced shrink and improved efficiency during peak seasonal cycles.
Operations Manager
Party America
Fredericksburg, VA
01.2007 - 01.2008
- Led daily store operations including inventory, cash handling, scheduling, and merchandising.
- Reduced shrink and improved efficiency during peak seasonal cycles.
Warehouse Manager
Anthony Kane & Associates
Fredericksburg, VA
01.2003 - 01.2006
- Managed full spectrum receiving, logistics, and warehouse organization to support regional retail operations.
Warehouse Manager
Anthony Kane & Associates
Fredericksburg, VA
01.2003 - 01.2006
- Managed full spectrum receiving, logistics, and warehouse organization to support regional retail operations.
Assistant Manager
Wal-Mart
Fairfax, VA
01.2002 - 01.2005
- Supervised front-end operations, scheduling, training, and loss prevention initiatives.
Assistant Manager
Wal-Mart
Fairfax, VA
01.2002 - 01.2005
- Supervised front-end operations, scheduling, training, and loss prevention initiatives.
GM / Sales / Operations Manager
Staples
Alexandria, VA
01.1995 - 01.2002
- Managed multi-department operations, business center development, and store resets.
- Increased store profitability through margin management and tech service expansion.
GM / Sales / Operations Manager
Staples
Alexandria, VA
01.1995 - 01.2002
- Managed multi-department operations, business center development, and store resets.
- Increased store profitability through margin management and tech service expansion.
Forklift Operator
Lowe's
Fredericksburg, VA
01.1993 - 01.1995
- Supported warehouse logistics and ensured safe, efficient material handling.
Forklift Operator
Lowe's
Fredericksburg, VA
01.1993 - 01.1995
- Supported warehouse logistics and ensured safe, efficient material handling.
Education
High School Diploma - Accounting & Computer Information Systems
Chancellor High School
Spotsylvania, VASkills
Multi-Unit & District Leadership
Retail Operations & Sales Growth
IT Asset Management
Integrated Logistics Support
Warehouse Management
Team Building & Coaching
Budgeting
P&L;
KPI Management
Inventory & Shrink Control
Internal Control and Audit assessment
Customer Experience Optimization
Consumer Electronics Expertise
Strategic Merchandising & Forecasting
Loss Prevention & Safety Compliance
Process Improvement & SOP Execution
Certification
- Leadership & Management Training - Best Buy
- Safety & Loss Prevention Compliance
- Certified in Multiple Technical and Retail Programs
Timeline
Assistant Store Manager - Sales
Best Buy
02.2017 - 01.2020
Assistant Store Manager - Sales
Best Buy
02.2017 - 01.2020
District Manager - Geek Squad Field Operations
Best Buy
05.2013 - Current
District Manager - Geek Squad Field Operations
Best Buy
05.2013 - Current
PCHO Supervisor / Geek Squad Senior
Best Buy
01.2008 - 01.2012
PCHO Supervisor / Geek Squad Senior
Best Buy
01.2008 - 01.2012
Operations Manager
Party America
01.2007 - 01.2008
Operations Manager
Party America
01.2007 - 01.2008
Warehouse Manager
Anthony Kane & Associates
01.2003 - 01.2006
Warehouse Manager
Anthony Kane & Associates
01.2003 - 01.2006
Assistant Manager
Wal-Mart
01.2002 - 01.2005
Assistant Manager
Wal-Mart
01.2002 - 01.2005
GM / Sales / Operations Manager
Staples
01.1995 - 01.2002
GM / Sales / Operations Manager
Staples
01.1995 - 01.2002
Forklift Operator
Lowe's
01.1993 - 01.1995
Forklift Operator
Lowe's
01.1993 - 01.1995
High School Diploma - Accounting & Computer Information Systems
Chancellor High School