Customer Forward Service Worker with 3 years of experience managing teams of volunteers and servicing thousands of event participants, specializing in background logistics, community service, and team management.
Overview
2
2
years of professional experience
Work History
Director of Operations
Gamers For Hope
Midlothian
12.2023 - Current
Developed and Managed a team of up to 60 volunteers and staff
Supported budgeting and resource allocation, optimizing financial performance for events.
Designed and executed event plans, facilitating successful event outcomes.
Created event timelines, ensuring on-time delivery of all scheduled activities.
Ensured compliance with legal requirements for permits and licenses for each event.
Generated 10 thousand dollars in donations through outreach to over 100 unique donors.
Barista
Starbucks
Midlothian
06.2025 - 04.2026
Prepared and served coffee, espresso drinks, blended coffees, and teas, meeting customer preferences.
Engaged customers in friendly conversation, creating a welcoming atmosphere.
Operated cash register, ensuring accurate processing of customer transactions.
Followed company guidelines for food safety and hygiene practices.
Logistics Supervisor
James River High School NJROTC
Midlothian
03.2025 - 04.2026
Supervised daily logistics operations for NJROTC program, ensuring timely delivery of supplies and equipment.
Coordinated supply chain activities for training events and competitions, optimizing resource allocation and support.
Managed inventory systems to track equipment and supplies efficiently.
Trained and mentored cadets in logistics procedures and protocols.
Facilitated interdepartmental communication on logistical needs, enhancing collaboration and responsiveness.
Education
High School Diploma -
James River High School
Midlothian, VA
05-2027
Skills
Team leadership
Customer service
Inventory management
Resource allocation
Customer retention
Management team building
Schedule management
Teamwork
Employee motivation
Languages
English
Native/ Bilingual
French
Limited
Accomplishments
National Honors Society - 2025
Military Order of World Wars, Award of Academic Merit - 2024
Theodor Roosevelt Award of Exemplementary Leadership - 2025
Military Officers Association of America Award - 2026
Sons and Daughters of American Revolution Youth Leadership Award - 2026