Braedyn McCormick
Waynesboro
Summary
Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Spa Manager
Keswick Hall
Charlottesville
04.2023 - Current
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Established strong client relationships through personalized service and follow-up communications.
- Monitored and evaluated staff performance, providing constructive feedback to drive continuous improvement.
- Collaborated with leadership to align spa services with overall business objectives and brand vision.
- Streamlined appointment scheduling processes, improving client satisfaction and operational flow.
- Created and maintained comprehensive training manuals for spa staff to standardize service delivery.
- Led initiatives to enhance customer experiences, resulting in increased loyalty and repeat business.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Lodging Supervisor
Wintergreen Resort
Roseland
09.2022 - 04.2023
- Managed daily operations of lodging facilities to ensure high standards of guest satisfaction.
- Coordinated maintenance schedules to ensure facilities remained in optimal condition.
- Resolved guest complaints promptly, fostering positive relationships and repeat visits.
- Coordinated efforts between departments in order to achieve organizational goals.
Shift Supervisor
Bold Rock Hard Cider
Nellysford
08.2021 - 09.2022
- Resolved customer inquiries and complaints to improve satisfaction and loyalty.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Maintained cleanliness and organization of work areas to support a safe environment.
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed cash handling procedures to ensure accuracy and accountability.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Member Advisor
DuPont Community Credit Union
Waynesboro
01.2020 - 03.2022
- Facilitated member onboarding by providing comprehensive information regarding services and account setup procedures.
- Collaborated with cross-department teams to enhance member experience and streamline service delivery processes.
- Educated members on financial products and services to promote informed decision-making for their financial needs.
- Resolved conflicts by addressing member concerns promptly and ensuring satisfactory solutions.
- Supported account management by assisting members with transactions and inquiries regarding account balances.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Barista
Starbucks
Wytheville
07.2018 - 01.2020
- Executed precise beverage preparation techniques to ensure high-quality drinks.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Adapted to new menu items and seasonal promotions quickly and effectively.
Education
Bachelor of Science - Criminal Justice/Strategic Intelligence
Liberty University
Lynchburg, VA 01.2020 - 10.2022
Skills
- Spa operations
- Client relationship management
- Health and safety compliance
- Staff training and development
Certification
- MOS 2016
Timeline
Spa Manager
Keswick Hall
04.2023 - Current
Lodging Supervisor
Wintergreen Resort
09.2022 - 04.2023
Shift Supervisor
Bold Rock Hard Cider
08.2021 - 09.2022
Member Advisor
DuPont Community Credit Union
01.2020 - 03.2022
Bachelor of Science - Criminal Justice/Strategic Intelligence
Liberty University
01.2020 - 10.2022
Barista
Starbucks
07.2018 - 01.2020