Branden Allen
Dillwyn
Summary
Proven leader with extensive experience at CSX Transportation, Inc., adept in strategic planning and operations management. Skilled in fostering cross-functional teamwork and enhancing efficiency, evidenced by overhauling customer service protocols to boost satisfaction scores significantly. Excels in complex problem-solving and effective staff management, ensuring top-notch performance and compliance. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Manager of Train Operations
CSX Transportation, Inc.
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Investigate railroad accidents. Any sort of issues that caused a delay in train performance. Derailments, Hazmat spills, crossing accidents, property damage and fatalities. Working with internal and external teams to discover the root cause of incident or accident.
- Ensuring employees are rule compliant while performing duties. FRA compliant and CSX compliant. Utilizing tools as drones, banners, switch tags and video downloads to check for accountability.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Advanced Emergency Medical Technician
Centra Ground Transportation
01.2020 - 03.2023
- Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
- Contributed to departmental quality improvement initiatives, identifying areas for potential growth or enhancement in service delivery.
- Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.
- Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
- Improved patient outcomes by providing timely and accurate assessments in emergency situations.
- Participated in public outreach events, educating the community about emergency medical services and promoting overall public safety.
- Supported efforts regarding disaster preparedness planning within the community, contributing expertise as an experienced AEMT.
- Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
- Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
- Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Assessed medical conditions of patients in pre-hospital settings.
- Dispensed medications and monitored patient reactions.
- I worked for the company part time. With my schedule at CSX. Going to be difficult to maintain part time employment.
Transportation Specialist
Virginia Department of Transportation
09.2007 - 03.2023
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Worked with service providers to resolve issues and correct delays.
- Optimized fleet maintenance schedules to reduce downtime and extend asset life spans.
- Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
- Coordinated cross-functional teams to streamline logistics processes for improved productivity.
- Coordinated with maintenance teams to ensure all vehicles were in peak operational condition, minimizing downtime.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Education
Master of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL06.2025
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA05.2022
Associate of Science - Gender Studies
Piedmont Virginia Community College
Charlottesville, VA12.2021
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Strategic Planning
Operations Management
Cross-Functional Teamwork
Performance Management
Policy Implementation
Schedule Preparation
Managing Operations and Efficiency
Timeline
Manager of Train Operations
CSX Transportation, Inc.
04.2023 - Current
Advanced Emergency Medical Technician
Centra Ground Transportation
01.2020 - 03.2023
Transportation Specialist
Virginia Department of Transportation
09.2007 - 03.2023
Master of Science - Occupational Health And Safety
Columbia Southern University
Bachelor of Science - Criminal Justice
Old Dominion University
Associate of Science - Gender Studies
Piedmont Virginia Community College
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