Brandi Amburgey
505 6th St SW Apt G24 Roanoke
Summary
Detail-oriented Pharmacy Technician with strong problem-solving skills and a commitment to HIPAA compliance. Proficient in workflow optimization and pharmacy software, ensuring efficient medication management and exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Department of Veterans Affairs
Salem, VA
07.2024 - Current
- Compounded medications accurately under supervision, adhering to safety protocols and regulations.
- Assisted pharmacists in managing inventory, ensuring proper stock levels and medication availability.
- Maintained clean and organized workspaces, complying with hygiene standards and best practices.
- Utilized pharmacy management software for tracking prescriptions and maintaining accurate records.
- Collaborated with healthcare team members to resolve medication-related issues promptly and effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Trained new staff on pharmacy procedures, enhancing team productivity and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Kroger
09.2012 - Current
- Processed prescription orders efficiently, verifying patient information and dosage instructions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Lead
Walgreens
Spartanburg, SC
08.2017 - 07.2018
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Manager
Burger King
Christiansburg, VA
04.2011 - 09.2012
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on efficient food preparation and customer service protocols.
- Conducted regular staff evaluations, providing feedback to enhance performance and team dynamics.
- Scheduled shifts strategically to optimize labor costs while meeting peak service demands.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Eastern Montgomery High School
Elliston, VASkills
- Problem-solving skills
- Workflow optimization
- Pharmacy software proficiency
- Aseptic techniques
- Proficient with Microsoft products
- HIPAA compliance
- Prioritization and organization
Certification
- CPhT - Certified Pharmacy Technician 11011754
- VA State Pharmacy Technician License #023002114
Timeline
Pharmacy Technician
Department of Veterans Affairs
07.2024 - Current
Shift Lead
Walgreens
08.2017 - 07.2018
Pharmacy Technician
Kroger
09.2012 - Current
Shift Manager
Burger King
04.2011 - 09.2012
High School Diploma -
Eastern Montgomery High School