Brandi Heare
Roanoke
Summary
Dynamic customer service professional with proven expertise at CCS Medical in conflict resolution and complaint handling. Skilled in fostering customer loyalty through active listening and critical thinking. Adept at managing high-pressure situations while maintaining a focus on customer satisfaction and operational efficiency. Proficient in Microsoft Excel and call management.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CCS Medical
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Woodforest National Bank
10.2017 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Sally Beauty Supply
09.2012 - 10.2017
Education
High School Diploma - General Studies
William Fleming High School
RoanokeSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Call management
- Appointment scheduling
Timeline
Customer Service Representative
CCS Medical
07.2020 - Current
Assistant Manager
Woodforest National Bank
10.2017 - 07.2020
Assistant Manager
Sally Beauty Supply
09.2012 - 10.2017
High School Diploma - General Studies
William Fleming High School
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