BRANDI LONDON
Newport News
Summary
Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager /District Manager
Parkway apartments
Williamsburg
05.2025 - Current
- Lead daily operations of a multifamily community with full financial and operational responsibility
- Oversaw leasing performance, achieving high occupancy rates, timely renewals, and effective delinquency control
- Lead onsite team including leasing, maintenance, and administrative staff
- Directed maintenance operations, ensuring timely inspections, efficient work order completion, and optimal unit readiness
- Oversee capital improvements and renovation projects
- Resolved resident escalations, enhancing satisfaction and promoting retention
- Led district operations ensuring compliance with company standards and policies.
- Managed staff development through training programs and performance evaluations.
Contract Property Manager (Traveling Portfolio Assignments)
InterSolutions
09.2020 - Current
- Managed Class A-B, Value-Add, Lease-Up, Mixed-Use, and Luxury properties (75-450+ units)
- Restored operational control, improving performance metrics at underperforming or short-staffed properties
- Supported leasing efforts, reduced delinquency rates, and ensured unit readiness for occupancy
- Coordinated maintenance workflows and vendor scheduling to enhance service response times
- Trained onsite teams on operational systems and standards
- Managed daily operations of residential properties for client satisfaction.
- Conducted compliance audits and Fair Housing reviews
- Conducted property inspections to ensure compliance with safety standards.
- Performed data entry tasks into property management software programs; entered tenant information, payments received.
District Property Manager / Floating General Manager
InTown Suites
11.2023 - 01.2026
- Oversaw 7 properties and 26 assets, enhancing operational management across 80-510 units
- Stabilized underperforming properties, improving NOI by 26.5%
- Implemented inspections and preventive maintenance programs, ensuring compliance and operational excellence
- Conducted audits and operational risk assessments, identifying risk mitigation strategies
- Developed and promoted onsite leaders into management roles
Property Manager
Waverly Apartments
10.2023 - 02.2025
- Directed leasing operations, marketing strategy, and occupancy growth
- Managed rent collections, followed up on delinquencies, and established payment plans to ensure timely revenue
- Supervised unit turns and scheduled vendors to ensure timely readiness for new residents
- Managed resident disputes, lease violations, and escalations
- Coordinated preventive maintenance scheduling and oversaw vendor performance to maintain property standards
- Conducted inspections, risk assessments, and compliance checks
- Maintained strict Fair Housing and policy adherence
- Prepared performance and financial reports
Task Force General Manager / Property Operations Advisor
Extended Stay America
11.2021 - 10.2023
- Identified and resolved operational gaps to enhance property performance
- Coordinated initiatives for occupancy, expense control, and compliance
- Led interim management during property transitions to ensure continuity
Property Manager | Luxury Residential & Mixed-Use Communities
Multiple Ownership Groups & LLC Portfolios
08.2011 - 10.2021
- Oversaw $11M+ annual revenue portfolios
- Managed Class A apartments, condominiums, and mixed-use communities, enhancing tenant satisfaction and property value
- Led inspections and maintenance oversight, coordinating with vendors to ensure timely resolutions and uphold property standards
- Supported renovation and capital improvement initiatives
General Manager / Operations Manager
MGM National Harbor
10.2017 - 06.2021
- Directed operations in a luxury hotel environment
- Led department heads in optimizing labor controls, vendor management, and budgeting processes
- Coordinated capital projects to enhance facility standards and guest experience
- Resolved escalations with ownership-level professionalism to ensure stakeholder satisfaction
Education
Associate of Arts - Business Management
Woodland Jobcorps Inc
Laurel, MD06-2019
Bachelor of Science - Business Management
College of Southern Maryland
College Park, MD08-2011
Skills
- Property Management
- Residential Property Management
- Full-Cycle Operations
- Property Operations
- Leasing strategy
- Resident Retention
- Eviction management
- Fair Housing Compliance
- Asset Preservation
- Preventive Maintenance
- Unit Turns & Readiness
- Capital Improvements
- Inspections & Compliance
- Vendor and Contract Management
- Vendor agreements
- Vendor contract review
- Team Leadership
- Staff Management
- Staff training
- Budget management
- Expense Management
- Budgeting
- P&L accountability
- Financial Performance
- Financial Reporting
- KPI Reporting
- KPI Analytics
- Operational Audits
- Multi-Site Oversight
- Process Improvement
- Work Order Systems
- Property Standards
- Customer Service
- Excel
- Yardi
- Conflict Resolution
- KPI Analytics
- Vendor contract review
Certification
• Property Management: CAM
• CPM
• Certified Bookkeeper
• CPR Certified
• Hospitality / Hotel Leadership: CHRM
• ServSafe Manager Certified
• CPM
• Certified Bookkeeper
• CPR Certified
• Hospitality / Hotel Leadership: CHRM
• ServSafe Manager Certified
Core Expertise
Full-Cycle Operations, Asset Preservation, Budget & NOI Management, Leasing & Occupancy Strategy, Resident Retention, Preventive Maintenance, Unit Turns & Readiness, Vendor & Contract Management, Capital Improvements, Fair Housing Compliance, Lease Enforcement & Evictions, Inspections & Compliance, Owner/Investor Reporting, Team Leadership, KPI Reporting, Operational Audits, Multi-Site Oversight, Luxury Hotel Operations, Revenue Management, Labor & Cost Controls, Department Leadership, Guest/Resident Escalations, Brand Standards Compliance, Facilities Oversight, Vendor Contracts, Budget & P&L Accountability, Staffing & Workforce Planning, Training & Development, Operational Turnarounds, Service Excellence Programs
Timeline
Property Manager /District Manager
Parkway apartments
05.2025 - Current
District Property Manager / Floating General Manager
InTown Suites
11.2023 - 01.2026
Property Manager
Waverly Apartments
10.2023 - 02.2025
Task Force General Manager / Property Operations Advisor
Extended Stay America
11.2021 - 10.2023
Contract Property Manager (Traveling Portfolio Assignments)
InterSolutions
09.2020 - Current
General Manager / Operations Manager
MGM National Harbor
10.2017 - 06.2021
Property Manager | Luxury Residential & Mixed-Use Communities
Multiple Ownership Groups & LLC Portfolios
08.2011 - 10.2021
Associate of Arts - Business Management
Woodland Jobcorps Inc
Bachelor of Science - Business Management
College of Southern Maryland