Brandi Rey
Charlottesville,VA
Summary
With a proven track record at UVA Health System, I excel in document management and fostering patient relations, enhancing operational efficiency and patient satisfaction. My adeptness in communication and organizational skills has streamlined administrative processes, achieving high performance evaluations and contributing significantly to team integration and support.
Overview
11
11
years of professional experience
Work History
Ambulatory Clinic Administrative Coordinator
UVA Health System
04.2022 - Current
- Faxed, scanned, and sorted documents according to Health Information Management policy and procedures.
- Transcribed data onto patient forms (FMLA; disability; for work, school, or sports; insurance; etc) under direction of LIP
- Prepared and sent patient letters and interoffice communication.
- Routed documents withing the electronic health record.
- Developed procedures to streamline administrative workflows.
- Assisted in onboarding new staff, contributing to smooth integration.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved patient satisfaction through prompt and professional handling of inquiries and concerns.
- Ensured compliance with FMLA/Short Term Disability policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Maintained office supply stock through purchasing and maintenance transactions.
- Kept high average of performance evaluations.
- Demonstrated effective time management, organizational skills and a high level of attention to detail to maintain operational efficiency.
Patient Access Associate
UVA Health System
12.2019 - 04.2022
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Specialist
UVA Health System
10.2019 - 12.2019
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Campus Security Officer
Piedmont Virginia Community College
09.2018 - 10.2019
- Ensured compliance with laws to safeguard welfare of students, faculty, and staff.
- Foot and vehicle patrols to monitor behavior.
- Maintained safety of buildings and surrounding property.
- Evaluated disturbances and implemented corrective measures.
- Monitored event activities to maintain structure.
- Compiled incident details into reports for submission to public safety leaders.
Tutoring Center Desk Staff
Piedmont Virginia Community College
01.2017 - 08.2019
- Managed front desk operations, streamlining check-in processes for improved efficiency.
- Enhanced student satisfaction by promptly resolving issues and concerns.
- Organized daily schedules and appointments to support smooth office operations.
- Improved office atmosphere by greeting students warmly and professionally.
- Provided pertinent information to make students feel at ease when seeking assistance.
- Paired learners with educators best suited to their requirements.
- Proctered math testing.
Applied Behavior Clinician
Compass Counseling Services
06.2018 - 08.2018
- Utilized ABA therapy techniques while working with children diagnosed with Autism Spectrum Disorder and/or behavioral disorders.
- Maintained consistent focus and organization to achieve objectives.
- Recorded essential details during clinical sessions.
Bartender
Fry's Spring Station
10.2013 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Non-graduate - Liberal Arts
University of Virginia
Charlottesville, VAAssociate Of Arts -
Piedmont Virginia Community College
Charlottesville, VA05.2018
Skills
- Communication skills
- Document management
- Time management
- Task prioritization
- Customer/patient interaction
- Problem solving
- Administrative support
- Supply ordering
Timeline
Ambulatory Clinic Administrative Coordinator
UVA Health System
04.2022 - Current
Patient Access Associate
UVA Health System
12.2019 - 04.2022
Patient Access Specialist
UVA Health System
10.2019 - 12.2019
Campus Security Officer
Piedmont Virginia Community College
09.2018 - 10.2019
Applied Behavior Clinician
Compass Counseling Services
06.2018 - 08.2018
Tutoring Center Desk Staff
Piedmont Virginia Community College
01.2017 - 08.2019
Bartender
Fry's Spring Station
10.2013 - 06.2016
Non-graduate - Liberal Arts
University of Virginia
Associate Of Arts -
Piedmont Virginia Community College
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