Brandi Simms
Chesapeake
Summary
Detail-oriented and results-driven insurance professional with 4+ years of experience in claims handling, auto insurance, and financial services. Licensed in auto insurance and proficient in CRM systems, Microsoft Office, and OneNote. Skilled in investigating, evaluating, and resolving claims, interpreting policy coverage, documenting decisions, and providing clear explanations to members while consistently meeting quality, productivity, and customer satisfaction metrics. Committed to obtaining Auto Adjuster licensure and delivering accurate, timely claim resolutions for USAA members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Representative
GEICO
01.2025 - Current
- Managed auto insurance policies, billing, and policy changes (add/remove vehicles or drivers) while maintaining compliance with regulations.
- Explained coverage and liability to members, helping them understand their policies and claim options.
- De-escalated complex or upset member situations, providing solutions that aligned with company policy and regulatory requirements.
- Consistently met productivity, quality (QA), call handling (AHT), and customer satisfaction (CSAT) metrics.
Financial Service Representative
FirstSource
01.2024 - 01.2025
- Communicated complex financial information clearly to customers, ensuring understanding of account decisions.
- Maintained high standards of customer service while resolving inquiries efficiently.
- Demonstrated attention to detail and accuracy in all documentation and communications.
Claims Representative
Asurion
01.2021 - 01.2024
- Investigated and evaluated insurance claims, verified coverage eligibility, and made determinations for approval or denial.
- Documented all claim decisions thoroughly, ensuring compliance with company and regulatory standards.
- Communicated claim outcomes clearly to members, resolving issues and maintaining customer satisfaction.
- Met productivity and quality metrics consistently while managing multiple claims per day.
- Applied analytical and problem-solving skills transferable to auto claim evaluation and liability assessment.
Education
Bachelor of Science - Business Management
Virginia State University
05-2026
Skills
- Auto Insurance & Claims Processing
- Coverage Verification & Liability Assessment
- Customer Communication & Conflict Resolution
- Claims Documentation & Decision-Making
- Regulatory Compliance & Policy Knowledge
- CRM Systems & Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
- High-Volume Call & Claim Management
- Productivity & Quality Metrics (QA, AHT, CSAT)
Certification
- Licensed in Auto Insurance— knowledgeable in policy coverage, liability, and regulatory compliance
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), OneNote, Teams, and CRM systems
- Committed to obtaining Auto Adjuster License within 90 days of hire
Timeline
Service Representative
GEICO
01.2025 - Current
Financial Service Representative
FirstSource
01.2024 - 01.2025
Claims Representative
Asurion
01.2021 - 01.2024
Bachelor of Science - Business Management
Virginia State University