Brandon Berry
Sterling
Summary
Focused General Manager with a proven track record at Weird Brothers Coffee, excelling in leadership and team building. Tried and true in training staff to enhance customer interactions, resulting in increased sales. Skilled in problem resolution and time management, fostering a positive work environment that drives employee satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
General Manager
Weird Brothers Coffee
07.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on interacting positively with customers, focusing on the quality of our product, and communicating with the team.
- Managed a diverse team of baristas, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Server
Glory Days Grill
10.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front of House Employee
Chic-Fil-A
04.2019 - 07.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma -
Lake Braddock Secondary School
Burke, VA06-2021
Skills
- Leadership and team building
- Problem resolution
- Training and coaching
- Time management
Timeline
General Manager
Weird Brothers Coffee
07.2022 - Current
Server
Glory Days Grill
10.2020 - 02.2022
Front of House Employee
Chic-Fil-A
04.2019 - 07.2020
High School Diploma -
Lake Braddock Secondary School
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