Brandon Brooks
Gretna
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Apple Market
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Manager
Food Lion
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Monitored customer service operations to assess agent performance and provide feedback.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Cashier
Circle K
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Server
Waffle House
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Gretna Drug
07.2004 - 10.2007
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Education
High School Diploma -
Gretna High School
Gretna, VA06.2003
Skills
- Food Preparation
- Sales
- Shipping and Receiving
- Cleaning
- Product Restocking
- Cash Handling
- Cash Register Operation
- Point of Sale Systems
- Customer Complaint Resolution
- Issuing Receipts
Certification
- SafeServe
Timeline
Server
Waffle House
06.2021 - Current
Customer Service Representative
Gretna Drug
07.2004 - 10.2007
Customer Service Cashier
Apple Market
Customer Service Manager
Food Lion
Customer Service Cashier
Circle K
High School Diploma -
Gretna High School
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