Summary
Overview
Work History
Education
Skills
Leadership Experience
Affiliations
Languages
Websites
Timeline
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Brandon Marks

Newport News

Summary

Adaptable professional with a versatile background in customer service and operations. Demonstrated strengths in bilingual communication and data analysis, contributing to effective client interactions and operational efficiency.

Overview

9
9
years of professional experience

Work History

Rural Mail Carrier

USPS
Yorktown
03.2024 - Current
  • Ensured timely completion of daily deliveries by managing mail routes effectively.
  • Operated postal vehicles in compliance with safety regulations and guidelines.
  • Sorted incoming mail for efficient distribution along designated routes each day.
  • Delivered exceptional customer service during interactions with customers on route.

Car Detailer

Dokomo Detailing
Hampton Roads
01.2022 - Current

Operated mobile detailing LLC, overseeing all aspects from client acquisition to business management.

  • Secured clientele through effective marketing and exceptional service delivery.
  • Cleaned and polished vehicle exteriors to achieve optimal appearance and shine. Vacuumed and shampooed interiors to maintain cleanliness standards rigorously.
  • Managed inventory to maintain stock of essential materials for daily operations.
  • Communicated service options clearly and provided tailored recommendations to clients.

Home Inspector

Safehouse Home Inspection
Virginia Beach
01.2021 - 12.2021
  • Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
  • Prepared detailed inspection reports outlining findings and recommendations for clients.
  • Maintained up-to-date knowledge of building codes and industry regulations relevant to inspections.
  • Evaluated electrical systems, plumbing, and HVAC for functionality and safety standards.

Waiter

Shogun: Japanese Hibachi and Sushi Bar
Virginia Beach
07.2016 - 12.2020
  • Provided excellent customer service in a fast-paced Japanese dining environment.
  • Assisted in training new team members on service standards and procedures.
  • Acquired and applied knowledge of menu items to enhance guest experiences.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.

Business Analyst Intern

Anthem, Inc.
Virginia Beach
08.2019 - 09.2020
  • Assisted in data collection and analysis for strategic decision-making.
  • Analyzed data to identify trends and develop insights for senior management.
  • Conducted research and analysis on over 1,000 records to identify eligibility and payment discrepancies.
  • Operated SQL databases in MS Access to run queries and utilized MS Excel for data analysis.

Education

Bachelor of International Business - concentration in East Asia

Old Dominion University
Norfolk, VA

Bachelor of International Business - Business Entrepreneurship

Kansai Gaikoku Daigaku
Hirakata, Osaka
05.2017

Skills

  • Bilingual in Japanese and English
  • Microsoft Office Suite proficiency
  • Client acquisition strategies
  • Web design and development
  • Business management
  • Residential inspection
  • Defect analysis

Leadership Experience

  • Detailing business owner operator. Managing Clientele, employees, inventory, marketing, and operations daily.
  • Vice President of the Japanese American Student Association. Scheduling projects and events for members interact with international students visiting from Japan, Korea, and China.
  • Educating and training new restaurant employees to excel in a fast pace environment.

Affiliations

  • Part-time Owner operator of a business
  • Knowledge of general maintenance and defect detection (Home and vehicles)
  • Efficient document organization and delivery
  • Excellent customer service leading to documented revenue increase

Languages

English
Native/ Bilingual
Japanese
Professional

Timeline

Rural Mail Carrier

USPS
03.2024 - Current

Car Detailer

Dokomo Detailing
01.2022 - Current

Home Inspector

Safehouse Home Inspection
01.2021 - 12.2021

Business Analyst Intern

Anthem, Inc.
08.2019 - 09.2020

Waiter

Shogun: Japanese Hibachi and Sushi Bar
07.2016 - 12.2020

Bachelor of International Business - concentration in East Asia

Old Dominion University

Bachelor of International Business - Business Entrepreneurship

Kansai Gaikoku Daigaku
Brandon Marks