Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Moore

Chesterfield,VA

Summary


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

26
26
years of professional experience

Work History

DIRECT SALES REPRESENTITIVE

CINTAS CORPORATION
08.2017 - Current
  • Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increase sales revenue by identifying and targeting high-potential accounts, including 3 of the largest municipalities within the territory.
  • Consistently meet and exceeded quotas by implementing strategic sales plans and effective time management.
  • Generate additional sales opportunities with upselling and cross-selling techniques.
  • Develop tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Expand customer base through cold calling, networking, and relationship building.
  • Maintain up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Negotiated prices, terms of sales and service agreements.

SERVICE SUPERVISOR

CINTAS CORPORATION
07.2008 - 07.2017
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews quarterly.
  • Handled customer complaints and inquiries.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.

SERVICE SALES REPRESENTITIVE

CINTAS CORPORATION
01.2004 - 07.2008
  • Grew our existing customer base by upselling and cross-selling additional products and services
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Contributed to team objectives in fast-paced environment.
  • Provided service for large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained productivity and quality standards at all times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.

METEOROLOGICAL CREW MEMBER

VA ARMY NATIONAL GUARD
01.1999 - 01.2005
  • Sampled atmospheric conditions via weather balloons and used data to generate weather forecast for artillery unit to achieve success down range.
  • Called to active duty to serve on two different security details totaling 24 months post 9/11.
  • Honorably discharged in 2005 to focus on civilian career.
  • Trained new security officers (civilian) on efficient policies and procedures, ensuring consistent enforcement across the team.
  • Reduced potential incidents by maintaining a visible presence in high-risk areas.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

PRODUCTION SUPERVISOR

CINTAS CORPORATION
11.2000 - 01.2004
  • Maintained budget and inventory control of product line for the location
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Resolved issues quickly to maintain productivity goals.
  • Managed team of 25 production associates, overseeing productive production processes and meeting all deadlines.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.

Production Worker-Loader/Unloader

CINTAS CORPORATION
02.2000 - 11.2000
  • Performed routine quality checks on finished products, ensuring adherence to company standards before loading product.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Increased team morale, leading safety training sessions. (Member of Safety Team)
  • Worked with the service department to ensure truck were loaded to standard for Service Sales Reps

Education

Training Complete - Meteorology

United States Army-MOS Training
FORT SILL, OK
01.2000

Some College (No Degree) - GENERAL

John Tyler Community College
Chester, VA

DIPLOMA -

L.C. BIRD
CHESTER, VA
06-1998

Skills

  • Customer service
  • Interpersonal communication skills
  • Customer relationship building
  • Objection handling
  • Relationship selling
  • Time management
  • Customer experience enhancement
  • Customer retention
  • Contract negotiations

Timeline

DIRECT SALES REPRESENTITIVE

CINTAS CORPORATION
08.2017 - Current

SERVICE SUPERVISOR

CINTAS CORPORATION
07.2008 - 07.2017

SERVICE SALES REPRESENTITIVE

CINTAS CORPORATION
01.2004 - 07.2008

PRODUCTION SUPERVISOR

CINTAS CORPORATION
11.2000 - 01.2004

Production Worker-Loader/Unloader

CINTAS CORPORATION
02.2000 - 11.2000

METEOROLOGICAL CREW MEMBER

VA ARMY NATIONAL GUARD
01.1999 - 01.2005

Training Complete - Meteorology

United States Army-MOS Training

Some College (No Degree) - GENERAL

John Tyler Community College

DIPLOMA -

L.C. BIRD

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