Brandon Oliver
Chesterfield
Summary
Research and client facing professional with experience conducting high volume phone interviews, investigate research, and data verification within fast paced, metrics driven environments. Proven ability to gather real time market information from brokers, property owners, tenants and business decision makers to maintain accurate and complete commerical real estate databases. Skilled in Microsoft Excel 365, CRM systems, and web based research. Bachelor's degree with a strong record of reliability, performance, and commitment to prior employers
Overview
13
13
years of professional experience
Work History
Lead Youth Counselor
Chesterfield Juvenile Detention Home
05.2025 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Conducted Structured Interviews and daily information gathering conversations with residents, staff, and external stake holders.
- Documented Movement, status updates, and behavioral data with a high degree of accuracy.
- Managed multiple priorities in a fast paced high accountability enviroment.
Contract Analyst
Defense Logistics Agency Aviation
06.2024 - 03.2025
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Performed in-depth market research, identified optimal acquisition strategies and prepared contracts for approval.
- Created and prepared specific contracts to present to senior management.
- Conducted quality reviews and monitored contract performance.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
Research Consultant
CoStar
11.2022 - 05.2024
- Conducted high volume inbound and outbound phone interviews with brokers, property owners, developers, and commerical real estate professional to gather real time market data.
- Researched and verified commerical property listings, lease and sale transactions, tenant occupancy, ownership details, and construction activity.
- Maintained an accurate and complete commerical real estate database by validating information using multiple sources.
- Built and maintained professional client relationships through consistent outreach and effective interviewing.
- Entered, updated, and verified records in CRM and internal database systems while meeting KPI and productivity benchmarks.
- Supported clients in leveraging Costar's platform by ensuring listings and property data were current, accurate, and market ready.
Customer Support Representative
T-Mobile
09.2021 - 11.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Completed 50+ inbound and outbound calls per day while maintaining documentation standards.
- Investigated issues, verified information, and entered data into CRM systems.
- Consistently met or exceeded KPI and productivity targets.
High Value Spending Support Specialist
Capital One
01.2020 - 01.2021
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted daily phone based interactions to investigate account and system issues while verifying sensitive data.
- Accurately documented findings in internal systems under strict compliance and quality standards.
- Met performance goals in a metric driven environment requiring precision and attention to detail.
Lead DSP Supervisor
LOS Outreach LLC
01.2017 - 12.2019
- Oversaw Documentation standards and ensured data accuracy across staff and client records.
- Trained team members on workflows emphasizing consistency, accuracy, and accountability.
- Managed competing priorities while meeting organizational performance expectations.
Research Assistant
Virginia State University
09.2012 - 12.2016
- Conducted academic and web based research to collect, organize, and analyze data.
- Assisted in building research profiles and maintaining structured datasets.
- Supported reporting accuracy through data verification.
Education
Bachelor of Science - Psychology
Virginia State University
Petersburg, VA12-2016
Skills
- Commerical Real Estate Research
- Tenant & Property Profiling
- Phone Interviews (50 calls/day)
- Broker, Owner & Client Outreach
- Listings, Lease & Sale Transaction Research
- Data Accuracy & Verification
- Microsoft Excel 365 (filters, formulas)
- CRM & database Management
- KPI & productivity Metrics
- Market & Geographic Analysis
Timeline
Lead Youth Counselor
Chesterfield Juvenile Detention Home
05.2025 - Current
Contract Analyst
Defense Logistics Agency Aviation
06.2024 - 03.2025
Research Consultant
CoStar
11.2022 - 05.2024
Customer Support Representative
T-Mobile
09.2021 - 11.2022
High Value Spending Support Specialist
Capital One
01.2020 - 01.2021
Lead DSP Supervisor
LOS Outreach LLC
01.2017 - 12.2019
Research Assistant
Virginia State University
09.2012 - 12.2016
Bachelor of Science - Psychology
Virginia State University