Brandon Tillson
VIRGINIA BEACH
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Wawa. Proven ability to enhance customer relations and streamline operations, while effectively handling cash transactions. Recognized for mentoring team members and implementing process improvements that boosted efficiency and service quality.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Cashier
Wawa
08.2018 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and gift card transactions accurately and securely.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Provided exceptional customer service to enhance overall shopping experience.
Team Leader
CTDI - Communications Test Design
09.2014 - 08.2019
- Led cross-functional teams to enhance operational efficiency and meet project deadlines.
- Developed training materials and conducted workshops to elevate team competencies.
- Coordinated communication between departments to ensure alignment on project objectives.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Mentored junior team members, fostering skill development and knowledge sharing.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Cook
Hardees Fast Food
01.2013 - 08.2013
- Prepared and cooked menu items following established recipes and standards.
- Maintained cleanliness and organization of kitchen areas to ensure food safety compliance.
- Operated kitchen equipment, including fryers, grills, and ovens, with adherence to safety protocols.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Green Run High School
1700 Dahlia Dr, Virginia Beach, VA 23453Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Wawa
08.2018 - 08.2019
Team Leader
CTDI - Communications Test Design
09.2014 - 08.2019
Cook
Hardees Fast Food
01.2013 - 08.2013
High School Diploma -
Green Run High School