Brandon Wilson
Virginia Beach
Summary
Operations Manager and team leader with proven ability to inspire a shared vision and empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of all operations with the ability to drill down to identify problems and take corrective actions.
Overview
14
14
years of professional experience
Work History
Supervisor
Firebrew Bar and Grill
09.2025 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Enhanced customer service protocols, improving guest satisfaction ratings significantly.
- Maintenance of the restaurant, keeping it clean for every dining experience.
General Manager
Mahi's Seafood and Sushi
09.2020 - 08.2025
- Directed daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Led strategic planning initiatives to drive revenue growth and market expansion.
- Fostered positive team culture through effective communication and conflict resolution strategies.
- Oversaw compliance with health regulations, ensuring a safe dining environment for customers and staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Cactus Jack's Southwestern Grill
08.2014 - 08.2020
- Established a role as a leader in our front of house and back of house/kitchen area, and mastered and performed all necessary tasks.
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership/owner.
- Managed business operations, working closely with owner to develop computer operating system, build operating dashboards, and monitor performance.
- Recognized for excellence in building and motivating management and hourly teams.
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Exemplified extraordinary leadership and maintained company standards and protocols.
- Supported back office procedures, including hiring and employment processes.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Trainer Server
Gordon Biersch
03.2012 - 07.2014
- Performed and maintained a professional attitude towards the entire work force.
- Moved up quickly to become a lead server in just four months.
- Exemplified leadership at all aspects of the restaurant from expediting food with quality to providing excellent service.
- Trained and mentored food service works to achieve the maximum quality and efficiency as a team.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
- Operated and maintained all food preparation machines and equipment.
Education
Associate of Science - Psychology, Business
Virginia Tech
Blacksburg, VaSkills
- Assisted in onboarding new employees through training sessions Supported team members in skill development initiatives Facilitated workshops to enhance employee knowledge and performance
- Oversaw budgeting and cost control initiatives to optimize financial resources
- Oversaw daily operations to ensure efficiency and productivity
- Executed systems implementation to enhance operational efficiency
- Facilitated team collaboration to achieve project goals Supported team members in developing skills and enhancing performance Assisted in organizing team-building activities to strengthen relationships
- Directed administrative operations to enhance organizational efficiency
- Enhanced performance through strategic analysis and targeted interventions
- Executed comprehensive business marketing strategies to enhance brand visibility
- Facilitated effective verbal communication to enhance team collaboration
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Executed comprehensive problem-solving strategies to address complex challenges
- Demonstrated meticulous attention to detail in all tasks and projects
Timeline
Supervisor
Firebrew Bar and Grill
09.2025 - Current
General Manager
Mahi's Seafood and Sushi
09.2020 - 08.2025
General Manager
Cactus Jack's Southwestern Grill
08.2014 - 08.2020
Trainer Server
Gordon Biersch
03.2012 - 07.2014
Associate of Science - Psychology, Business
Virginia Tech