Brandy Bailey
Richmond
Summary
Proven leader with extensive experience at NTB-National Tire & Battery, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and loyalty, while efficiently managing inventory and operations. Demonstrated ability to multitask and organize in fast-paced settings, achieving high customer satisfaction standards.
Overview
10
10
years of professional experience
Work History
Store Manager
NTB-National Tire & Battery
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Manager
NTB-National Tire & Battery
01.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Representative
NTB-National Tire & Battery
05.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Advisor
Pearson Honda
08.2020 - 04.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Service Advisior
Hyman Brothers KIA
07.2015 - 07.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Collision Center Parts Associate
Pence Auto Mall
06.2014 - 07.2015
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
Education
GED -
Job Corp
Lynchburg, VASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
NTB-National Tire & Battery
08.2023 - Current
Service Manager
NTB-National Tire & Battery
01.2022 - 08.2023
Customer Service Representative
NTB-National Tire & Battery
05.2021 - 12.2021
Customer Service Advisor
Pearson Honda
08.2020 - 04.2021
Service Advisior
Hyman Brothers KIA
07.2015 - 07.2020
Collision Center Parts Associate
Pence Auto Mall
06.2014 - 07.2015
GED -
Job Corp
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