Brandy Quick
Spout Spring
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Lynchburg Dentist
Lynchburg
06.2025 - 03.2026
- Greeted patients warmly, fostering a welcoming environment that enhanced overall visit experience.
- Supported patient check-in and check-out processes, ensuring smooth transitions and patient satisfaction.
- Responded to incoming calls promptly, ensuring a professional and courteous interaction.
- Verified insurance information, collected payments, and scheduled appointments efficiently, streamlining administrative tasks.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Waittress
Eggs Up Grill
Mechanicsville
02.2025 - 05.2025
- Delivered friendly, efficient service to enhance guest experience.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Streamlined organization of take-out orders to meet customer requests promptly.
- Kept work station clean and fully stocked to ensure smooth operations.
Medicaid/LTC Advocate
FirstSource Solutions
Mechanicsville
06.2024 - 02.2025
- Conducted patient interviews to determine eligibility for Medicaid/LTC assistance, facilitating access to necessary resources.
- Guided patients through application and paperwork processes, ensuring accurate and timely submissions.
- Coordinated follow-ups with DSS offices and patients to address inquiries and expedite the assistance process.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust and support.
Patient Service Representative
Virginia Oral and Facial Surgery
Glen Allen
03.2023 - 06.2024
- Greeted and assisted visitors, enhancing patient experience and ensuring smooth office operations.
- Managed multi-line phone system, effectively directing incoming calls to appropriate departments.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, ensuring accurate maintenance of patient documents.
Medical Assistant
Taylor Regional Hospital
Campbellsville
01.2022 - 02.2023
- Supported physicians during patient examinations and procedures to ensure efficient and thorough care.
- Prepared and maintained medical equipment for examinations and treatments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained clean and organized examination rooms, ensuring necessary supplies were readily available for incoming patients.
- Instructed patients on medication usage and wellness practices to promote better health outcomes.
Pharmacy Technician
Glasgow Prescription Center
Glasgow
10.2020 - 01.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Supported pharmacists in preparing medications and managing inventory to ensure timely service.
- Verified medication dosages and ensured proper labeling of prescriptions.
- Entered patient profiles, billing information, and prescription orders into pharmacy software system, maintaining accurate and up-to-date records.
- Provided excellent customer service to patients and healthcare professionals.
- Facilitated communication with insurance companies for prescription reimbursements and authorizations, enhancing claims processing efficiency.
Education
High School Diploma -
Atlee High School
Mechanicsville, VA06-2015
Skills
- Insurance verification
- HIPAA compliance
- Electronic health records
- Customer relationship management
- Data analysis
- Problem solving
- Attention to detail
- Adaptability
- Excellent communication
Timeline
Patient Service Representative
Lynchburg Dentist
06.2025 - 03.2026
Waittress
Eggs Up Grill
02.2025 - 05.2025
Medicaid/LTC Advocate
FirstSource Solutions
06.2024 - 02.2025
Patient Service Representative
Virginia Oral and Facial Surgery
03.2023 - 06.2024
Medical Assistant
Taylor Regional Hospital
01.2022 - 02.2023
Pharmacy Technician
Glasgow Prescription Center
10.2020 - 01.2022
High School Diploma -
Atlee High School