Brandy Schmidt
Woodbridge
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Admin Specialist I – Child Support Enforcement Specialist Sr
Virginia Department of Social Services
03.2012 - Current
- Coordinated paternity testing with custodial and non-custodial parents, ensuring compliance with legal requirements.
- Collected child support payments and accurately logged them onto a tracking spreadsheet.
- Analyzed and recouped collections of bounced and insufficient fund payments for the State of Virginia, contributing to the overall effectiveness of child support enforcement.
- Knowledge of and/or experience in legal processes to include preparing and processing legal documents for the preparation of court, such as show cause rules, and review and adjustment requests.
- Comprehensive knowledge of and experience in child support enforcement, case management, gathering and organizing client documentation to process financial transactions or maintain case activities.
- Manage a caseload of 1100+ responding interstates cases which work with other state to help enforce their cases.
- Skill in information collection through interviewing and obtaining/reviewing records, documents and reports with the ability to analyze and determine the appropriate action to achieve results to locate, establish paternity/orders, health care coverage, and enforcement of child/medical support orders through a number of administrative/judicial enforcement actions.
- Interpreting payment histories to non-custodial and custodial parents.
- Ability and knowledge to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
- Plan, organize, and ability to handle and multitask priorities in a case management/caseload setting.
- Communicated effectively with staff and clients through oral and written correspondence.
- Provided ongoing training and guidance to enhance employee performance.
- Ability to give guidance to others that promotes teamwork, improving member contributions and team results.
- Experience being on interview panels, conducting interviews for other positions in the agency.
- Work effectively and independently with diverse public to solve problems in difficult situations where conflict is encountered.
- Created and maintained spreadsheets to track requests for review, adjustments, case closures, and applications, streamlining case management processes.
Accounts Payable Specialist/Recovery Specialist
Affinion Group/Traveler’s Advantage Services
10.2008 - 12.2011
- Started working on a temporary basis to permanent through Randstad Staffing on June 2008.
- Processed and analyzed chargebacks for disputed credit card charges, ensuring timely resolution and customer satisfaction.
- Recouped payments from airlines for debit memos and P-Card charges related to exchange tickets, enhancing revenue recovery.
- Correspond with customers via email/phone/mail to obtain/review documents to plan the process of the collection of payments.
- Managed and processed month-end reports for collection files, ensuring accuracy and timely closure of accounts.
- Log all commission checks on a daily spreadsheet and scan to bank via electronic depositing.
- Process checks requests and remove from queue daily.
- Assisted with analyzing the reconciliation of general ledger accounts.
- Enter all department journal entries in various databases.
- Process and send delinquent accounts to an outside collection agency to collect debt.
- Trained staff to improve customer service and collaboration.
Special Order Processor/ Accounts Payable Specialist
MyOfficeProducts
10.2006 - 06.2008
- Processed and coded 200+ supply & furniture invoices for payment on a monthly basis.
- Maintained Great Plains database through precise entry of invoices, vendor setup, and execution of weekly check runs to ensure timely payments.
- Posted invoices and applied payments to customer’s accounts.
- Charged credit card payments and reconciled weekly reports.
- Posted daily credit card batches and processed daily posting.
- Processed adjustments to invoices, customer accounts, and sales taxes to maintain accuracy and resolve discrepancies.
- Maintained an ongoing Excel spreadsheet for tracking vendor specific invoices.
- Researched and analyzed paid invoices to reconcile vendor statements.
- Communicated with vendors via telephone and email regarding accounts.
- Supported 17 area offices daily by addressing inquiries and facilitating smooth accounts payable operations.
- Ability to give guidance and training to others that promote teamwork, improving customer service and team results.
Customer Service Representative/Floor Manager
The Christie Cookie Company
11.2004 - 09.2006
- Supervised and trained 10 temporary staff during holiday season, enhancing team effectiveness.
- Managed up-selling promotions, increasing sales opportunities within the team.
- Coordinated email orders and distributed them within department for timely data entry.
- Processed, analyzed and proofed orders via email and telephone.
- Assisted three sales representatives with Special Orders and Seasonal Projects.
- Researched and responded via email regarding orders, nutritional facts and product knowledge.
- Cross-trained personnel on all aspects of the mail order process.
- Ability to give guidance and training to others that promotes teamwork, improving customer service and team results.
- Secured permanent employment with Manpower Staffing after initial temporary role in November 2004.
Administrative and Program Specialist III
Virginia Department of Transportation
12.1998 - 11.2001
- Started working on a temporary basis to permanent through Manpower Staffing on December 1998.
- Reconciled and Analyzed American Express statements for five maintenance areas, managed inventory database.
- Entered timesheet/leave request, and processed Purchase Orders and non-Purchase Order vouchers, and bills by coding them for payment.
- Maintained insurance claims, automobile loss notices, accident reports and customer complaints.
- Supported Snow Emergency operations by preparing cost expenditures reports and emergency response reports.
- Received request for proposals by contracted snow crews, maintained and updated excel spreadsheet of all contracts.
- Assisted in physical fuel inventory of all area Headquarters such as ordering fuel, scheduling delivery.
- Guided and trained team members to enhance collaboration and customer service.
Education
Some College (No Degree) - Business
Northern Virginia Community College
Annandale, VASkills
- Payment reconciliation
- Compliance monitoring
- Quality assessment
- Financial Management Systems II (FMSII)
- IAPECS
- APECS
- Lawson
- Globalware
- Great Plains
- Unity
- Microsoft Office proficiency
- Google Email
- Analytical thinking
- Analytical skills
- Decision-making
- Problem-solving abilities
- Adaptability and flexibility
- Team leadership
- Adaptability and flexibility
- Team leadership
Certification
Notary
Timeline
Program Admin Specialist I – Child Support Enforcement Specialist Sr
Virginia Department of Social Services
03.2012 - Current
Accounts Payable Specialist/Recovery Specialist
Affinion Group/Traveler’s Advantage Services
10.2008 - 12.2011
Special Order Processor/ Accounts Payable Specialist
MyOfficeProducts
10.2006 - 06.2008
Customer Service Representative/Floor Manager
The Christie Cookie Company
11.2004 - 09.2006
Administrative and Program Specialist III
Virginia Department of Transportation
12.1998 - 11.2001
Some College (No Degree) - Business
Northern Virginia Community College