BRAYAN CRUZ-CRUZ
Annandale,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service
Starbucks Barista
05.2023 - 08.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Built productive relationships with customers to establish trust, rapport and increase satisfaction
- Processed payments and provided receipts to establish proof of transaction
- Conducted over 100 transactions each day
Monitor
Lifeguard. Providence Recreation Center Falls Church
09.2021 - 02.2022
- Inspected restrooms and locker rooms for cleanliness hourly
- Operated pool vacuum and vacuumed pool 2 times daily
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
Cashier, Co-leader
Tropical Smoothie Cafe
08.2020 - 09.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Civil Engineering
College of Engineering, Virginia Tech
Blacksburg, VA05.2026
High School Diploma -
Falls Church High School
Falls Church, VA06.2022
Skills
- Issue Resolution
- Policy and Procedure Adherence
- Quotes Coordination
- Advanced Excel Spreadsheet Functions
- Proficient in SolidWorks
- Intermediate in Matlab
- New Hire Orientation
- Data Entry
- Cash Handling
- Microsoft Office
- Leadership and Change Management
Leadership/Volunteering
- Team Captain for both Track & Field and Cross Country (August 2021 - June 2022)
- Hispanic College Institute Jr Lead (August 2023)
- ESL Tutor (August 2023 - Present)
- Peer Mentor (August 2021 - May 2022)
- High School Student Mentor (August 2023 - November 2023)
Timeline
Customer Service
Starbucks Barista
05.2023 - 08.2023
Monitor
Lifeguard. Providence Recreation Center Falls Church
09.2021 - 02.2022
Cashier, Co-leader
Tropical Smoothie Cafe
08.2020 - 09.2020
Bachelor of Science - Civil Engineering
College of Engineering, Virginia Tech
High School Diploma -
Falls Church High School
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