Breann Hollaway

• Managed approximately 30 incoming calls, emails and faxes per day from patients or patient family members.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Reconciled account files and produced monthly reports.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Maximized resource utilization by monitoring staff schedules and allocating tasks.

• Boosted productivity by establishing effective communication channels between departments.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Oversaw day-to-day operations of large teams across several sites.
• Coordinated logistics activities including transportation arrangements, stockroom solutions, customs clearance documentation.
• Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
• Completed bi-weekly payroll for 25 employees.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.