Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brehonna Morgan

Chesapeake

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bank of America
Fort Lauderdale
01.2025 - Current
  • Met daily performance goals related to call volume, quality assurance standards, and average handle time.
  • Ensured compliance with all applicable laws and regulations relating to customer service operations.
  • Educated customers on new product features and services available through the company.
  • Transferred difficult or complex calls to supervisors when necessary.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer complaints by providing effective solutions and support

Customer Service Cashier

Walmart
Chesapeake
09.2024 - 01.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product information.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Resolved customer complaints promptly to ensure satisfaction during service.
  • Collaborated with team members to improve workflow and service quality.

Sales Associate

Conns Home Plus Warehouse
Portsmouth
01.2021 - 08.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store displays and inventory organization for optimal product visibility.
  • Operated point-of-sale system for efficient transaction processing and customer service.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Handled customer complaints professionally, providing solutions to enhance satisfaction.

Customer Service Representative

First Virginia
Portsmouth
07.2018 - 03.2019
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Processed customer orders using internal systems and maintained accurate records.
  • Collaborated with team members to ensure smooth daily operations and excellent service.
  • Educated customers about products, services, and promotions effectively.
  • Managed difficult customer interactions with patience and professionalism.
  • Provided feedback to management on service improvements and customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Indian River High School
Chesapeake
06-2017

Skills

  • Call handling
  • Product knowledge
  • Software Proficiency
  • Microsoft office
  • Critical thinking
  • Performance analysis
  • Complaint resolution
  • Multitasking Abilities
  • System operation

Timeline

Customer Service Representative

Bank of America
01.2025 - Current

Customer Service Cashier

Walmart
09.2024 - 01.2025

Sales Associate

Conns Home Plus Warehouse
01.2021 - 08.2022

Customer Service Representative

First Virginia
07.2018 - 03.2019

High School Diploma -

Indian River High School
Brehonna Morgan