Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of America
Fort Lauderdale
01.2025 - Current
Met daily performance goals related to call volume, quality assurance standards, and average handle time.
Ensured compliance with all applicable laws and regulations relating to customer service operations.
Educated customers on new product features and services available through the company.
Transferred difficult or complex calls to supervisors when necessary.
Resolved customer issues quickly and efficiently to maintain customer satisfaction.
Maintained strong call control and quickly worked through scripts to address problems.
Resolved customer complaints by providing effective solutions and support
Customer Service Cashier
Walmart
Chesapeake
09.2024 - 01.2025
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with inquiries and provided product information.
Maintained a clean and organized checkout area for optimal customer experience.
Handled cash, credit, and debit transactions accurately and securely.
Resolved customer complaints promptly to ensure satisfaction during service.
Collaborated with team members to improve workflow and service quality.
Sales Associate
Conns Home Plus Warehouse
Portsmouth
01.2021 - 08.2022
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained store displays and inventory organization for optimal product visibility.
Operated point-of-sale system for efficient transaction processing and customer service.
Collaborated with team members to achieve daily sales goals and improve store performance.
Participated in training sessions to improve sales techniques and product knowledge.
Handled customer complaints professionally, providing solutions to enhance satisfaction.
Customer Service Representative
First Virginia
Portsmouth
07.2018 - 03.2019
Assisted customers by answering inquiries and resolving issues promptly.
Processed customer orders using internal systems and maintained accurate records.
Collaborated with team members to ensure smooth daily operations and excellent service.
Educated customers about products, services, and promotions effectively.
Managed difficult customer interactions with patience and professionalism.
Provided feedback to management on service improvements and customer needs.
Answered customer inquiries and provided accurate information regarding products and services.