Brehonna Morgan
Chesapeake
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of America
Fort Lauderdale
01.2025 - Current
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Ensured compliance with all applicable laws and regulations relating to customer service operations.
- Educated customers on new product features and services available through the company.
- Transferred difficult or complex calls to supervisors when necessary.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer complaints by providing effective solutions and support
Customer Service Cashier
Walmart
Chesapeake
09.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and debit transactions accurately and securely.
- Resolved customer complaints promptly to ensure satisfaction during service.
- Collaborated with team members to improve workflow and service quality.
Sales Associate
Conns Home Plus Warehouse
Portsmouth
01.2021 - 08.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store displays and inventory organization for optimal product visibility.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Participated in training sessions to improve sales techniques and product knowledge.
- Handled customer complaints professionally, providing solutions to enhance satisfaction.
Customer Service Representative
First Virginia
Portsmouth
07.2018 - 03.2019
- Assisted customers by answering inquiries and resolving issues promptly.
- Processed customer orders using internal systems and maintained accurate records.
- Collaborated with team members to ensure smooth daily operations and excellent service.
- Educated customers about products, services, and promotions effectively.
- Managed difficult customer interactions with patience and professionalism.
- Provided feedback to management on service improvements and customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Indian River High School
Chesapeake06-2017
Skills
- Call handling
- Product knowledge
- Software Proficiency
- Microsoft office
- Critical thinking
- Performance analysis
- Complaint resolution
- Multitasking Abilities
- System operation
Timeline
Customer Service Representative
Bank of America
01.2025 - Current
Customer Service Cashier
Walmart
09.2024 - 01.2025
Sales Associate
Conns Home Plus Warehouse
01.2021 - 08.2022
Customer Service Representative
First Virginia
07.2018 - 03.2019
High School Diploma -
Indian River High School