Breia Kearse
Richmond
Summary
Accomplished Revenue Auditor at Colonial Downs with a proven track record in enhancing audit efficiency and fostering key stakeholder relationships. Expert in data analytics and Microsoft Excel, coupled with exceptional verbal communication skills. Achieved significant strategic forecasting contributions, demonstrating a unique blend of technical and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Revenue Auditor
Colonial Downs
09.2023 - Current
- Investigated discrepancies discovered during auditing process.
- Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
- Played an integral role in developing financial forecasts that helped guide key strategic decisions within the organization.
- Developed strong working relationships with key stakeholders including vendors, customers, and regulatory authorities, facilitating effective communication on relevant issues.
- Maintained compliance with internal control system.
- Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
Production Worker
Amazon
02.2015 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Customer Service Representative
Teleperformance USA
05.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Foodlion
10.2011 - 04.2013
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Highland Springs High School
Henrico Va06.2010
Skills
- Verbal and written communication
- Accounts receivable
- Software implementation
- Microsoft Excel
- Auditing techniques
- General ledger
- Data analytics
Timeline
Revenue Auditor
Colonial Downs
09.2023 - Current
Production Worker
Amazon
02.2015 - Current
Customer Service Representative
Teleperformance USA
05.2013 - 01.2015
Customer Service Cashier
Foodlion
10.2011 - 04.2013
Highland Springs High School
Similar Profiles
Shakala Trisvan-ElsayedShakala Trisvan-Elsayed
Food and Beverage Supervisor at Colonial DownsFood and Beverage Supervisor at Colonial Downs
Katherine HaleKatherine Hale
Security Assistant Manager at Colonial DownsSecurity Assistant Manager at Colonial Downs
Jodie MunnJodie Munn
Director of Sales at Colonial DownsDirector of Sales at Colonial Downs