Brejuana Bynum
Portsmouth
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
BrightView
05.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used teams and carelogic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
General Clerk1
Eursdale
05.2023 - 06.2024
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Schedule doctors appointments for military staff and families
- Answers phone calls for military staff and families
Medical Receptionist
1foot 2foot Centre For Foot And Ankle Care
01.2019 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
No Degree - Phlebotomy
TCC
Suffolk, VA03-2025
High School Diploma -
I.C Norcom High School
Portsmouth, VA06-2020
Skills
- Customer Engagement
- HIPAA compliance
- Insurance verification
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Office administration
- Medical insurance
- Document filing
- Data protection
- Patient follow-up
- Appointment reminders
- Clinical data entry
- Appointment confirmation
- Flexible schedule
- EMR
Timeline
Patient Service Representative
BrightView
05.2023 - Current
General Clerk1
Eursdale
05.2023 - 06.2024
Medical Receptionist
1foot 2foot Centre For Foot And Ankle Care
01.2019 - 05.2023
No Degree - Phlebotomy
TCC
High School Diploma -
I.C Norcom High School
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