Brenda Ramos
Manassas,VA
Summary
To obtain full time employment in which my abilities acquired in the dental field will be utilized, challenged, and maximized on a daily basis. Looking for a job position in the company where I can implement my skills.
I am a highly motivated insurance coordinator with extensive knowledge in dentistry. I possess proven customer service, communication, and organization skills which are helpful while doing my job. I’m a natural leader and able to work independently with minimal supervision.
Overview
11
11
years of professional experience
Work History
Receptionist/ Insurance Coordinator
Dunegan and Cole Orthodontics
10.2019 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected payments, processed transactions and updated relevant records.
- Prepared insurance claims for submission to insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Receptionist
Gateway Dental
Gainesville, VA
01.2018 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dental One Associates
09.2016 - 01.2018
- Greet patients in a friendly manner
- Schedule according to template
- Answer phone calls on multi line phone
- Insurance Breakdowns
- Post and collect copays
- Confirm appointments and reschedule if necessary
- Manage EMR
- Contact insurances for unpaid claims
Parker Gray Pediatric Dental Care
05.2016 - 09.2016
- Greet patients
- Schedule appointments
- Answer multi line phone
- Insurance breakdowns
- Entering insurance info into patient chart
- Collect and post payments
- Confirm appointments
Assistant Manager
FanFare Eatery and Glory Days Grill
06.2014 - 05.2016
- Supervise a diverse team of people in a fast-paced high volume environment
- Scheduling staff in accordant with business needs
- Setting targets with clear standards and time scales
- Supporting, developing and motivating staff
- Coordinate both the front and back of house operations
Education
Diploma -
Osbourn Park High
Manassas, VA01.2011
Skills
- Organized
- Customer focused
- Sales driven
- Training new staff
- Hands on
- Team working
- Problem solving
- Stock management
- Resolving disputes
- Knowledge on Ortho2
- Staff Supervision
- Bilingual in Spanish
Timeline
Receptionist/ Insurance Coordinator
Dunegan and Cole Orthodontics
10.2019 - Current
Receptionist
Gateway Dental
01.2018 - 10.2019
Dental One Associates
09.2016 - 01.2018
Parker Gray Pediatric Dental Care
05.2016 - 09.2016
Assistant Manager
FanFare Eatery and Glory Days Grill
06.2014 - 05.2016
Diploma -
Osbourn Park High
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