Brenda Sperry
Summary
Dynamic professional with a proven track record at Valley Health Wellness & Fitness Center, excelling in document management and exceptional customer service. Spearheaded office efficiency improvements and enhanced inter-departmental coordination, demonstrating strong communication skills and a knack for data accuracy. Achieved significant advancements in customer satisfaction and operational productivity.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Rehab Office Specialist
Valley Health Wellness & Fitness Center
06.2018 - 03.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed office files to ensure efficient document retrieval and storage.
- Registered and scheduled appointments for patients.
- Improved coordination between departments by facilitating inter-office communication.
- Supported office staff with administrative tasks to facilitate daily operations.
- Developed training materials for new staff members to streamline onboarding process.
- Enhanced office efficiency by updating and maintaining databases.
- Enhanced accuracy of records with diligent data entry.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clerk
Town of Front Royal (Utility Department)
02.2013 - 09.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed daily cash transactions accurately while adhering to security protocols.
- Executed service orders for new and returning customers.
- Setup new accounts for multiple services.
- Handled cash drawer and reconciled payments daily.
- Provided excellent customer service by responding to requests, assisting with needs and handling all transactions in a timely manner.
Office Manager
Professional Titles Inc.
09.1998 - 10.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Hired and conducted interviews for new employees.
- Onboarded and trained new employees to promote a seamless integration into the team dynamic
- Maintained a license to underwrite title insurance policies.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Lord Fairfax Community College
Middletown, VASkills
- Document management
- Data entry
- Office organization
- Schedule coordination
- Communication skills
- Customer service
- Office equipment operation
- Record keeping
- Task prioritization
Timeline
Rehab Office Specialist
Valley Health Wellness & Fitness Center
06.2018 - 03.2023
Clerk
Town of Front Royal (Utility Department)
02.2013 - 09.2017
Office Manager
Professional Titles Inc.
09.1998 - 10.2012
Lord Fairfax Community College
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