Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brendan Burton

Roanoke

Summary

Dependable worker with a passion for all things Christmas & decorating. I will provide excellent customer service to your clients and hopefully make a lot of peoples Christmas wishes come true.

Overview

11
11
years of professional experience

Work History

Donor Center Coordinator

Miracles In Sight
04.2023 - Current
  • Educated donors on the donation process, answering questions and addressing concerns effectively.
  • Collaborated with medical staff to ensure compliance with health regulations and standards.
  • Trained new staff on donor care procedures and equipment operation for smooth workflows.
  • Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.

Call Center Lead

Freedom First FCU
Roanoke
12.2018 - 07.2021
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
  • Processed customer adjustments to maintain financial accounts.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Recommended improvements in products, services or billing methods to prevent future problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Calculated teller cash drawers to identify overages and shortages.
  • Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
  • Assisted tellers with out-of-balance reconciliations by making proper corrections.
  • Prepared weekly teller work schedules to adequately cover all shifts.
  • Coached tellers on bank products and customer service techniques to meet established referral goals.
  • Mentored tellers by example with clear communication skills, transaction handling and problem-resolution processes.

Senior Teller

Member One FCU
Roanoke
02.2016 - 07.2018

Assistant Store Leader

Tuesday Morning
Roanoke
08.2014 - 06.2016
  • Partnered with visual merchandising team to drive proper flexing and maintenance of merchandise presentation.
  • Adjusted store staffing based on demands of business.
  • Reconciled POS with accurate balances and deposits prepared as defined through policy and procedures.
  • Utilized daily sales reports to direct and prioritize tasks.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Opened and closed cash registers, balanced cash drawers and made deposits.
  • Arranged and display merchandise to promote sales.
  • Demonstrated product knowledge, selling and operational skills to maximize sales.

Education

Associate In Science (A.S.) - Business Administration

Virginia Western Community College
Roanoke, VA
05.2015

Skills

  • 25 years of Christmas decorating experience
  • Knowledge of computer systems
  • Ability to work varying hours
  • Customer service pro
  • Passion for what I do

References

References available upon request

Timeline

Donor Center Coordinator

Miracles In Sight
04.2023 - Current

Call Center Lead

Freedom First FCU
12.2018 - 07.2021

Senior Teller

Member One FCU
02.2016 - 07.2018

Assistant Store Leader

Tuesday Morning
08.2014 - 06.2016

Associate In Science (A.S.) - Business Administration

Virginia Western Community College

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Brendan Burton