Brendan Paul
Virginia Beach
Summary
Dynamic Information Systems Technician with a proven track record in the Navy, excelling in system troubleshooting and performance monitoring. Enhanced operational efficiency through effective technical support and routine maintenance. Recognized for exceptional customer service skills, fostering user satisfaction and productivity through comprehensive training and problem resolution techniques.
Overview
8
8
years of professional experience
Work History
Information Systems Technician
Navy
07.2022 - Current
- Troubleshot hardware and software issues, ensuring operational continuity across systems.
- Installed and configured network devices, enhancing connectivity and communication efficiency.
- Monitored system performance, identifying areas for improvement and implementing solutions.
- Provided technical support to personnel, resolving inquiries and maintaining user satisfaction levels.
- Conducted routine maintenance on systems, preventing potential disruptions and ensuring reliability.
- Documented technical processes and user manuals, facilitating knowledge transfer and training for new staff.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Increased employee productivity with thorough training on new software tools and processes.
- Used ticketing systems to manage and process support actions and requests.
Sales Associate
Best Buy
09.2017 - 11.2021
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted customers in product selection, providing expert recommendations to meet their needs.
- Trained new associates on store policies, product knowledge, and customer engagement techniques.
- Implemented promotional displays to maximize product visibility and drive sales performance.
- Collaborated with team members to achieve monthly sales goals and enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Harrison High School
Farmington Hills, MISkills
- System troubleshooting
- Performance monitoring
- Technical support
- Routine maintenance
- Data backup procedures
- Customer service skills
- Team collaboration
- Problem resolution techniques
- End user support
Timeline
Information Systems Technician
Navy
07.2022 - Current
Sales Associate
Best Buy
09.2017 - 11.2021
High School Diploma -
Harrison High School