Brennan Marshall
Axton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales Manager
Office Depot Inc
02.2021 - 09.2025
- Developed and executed sales strategies to achieve monthly targets.
- Conducted market research to identify new customer segments and opportunities.
- Collaborated with team members to improve customer engagement and satisfaction levels.
- Managed customer relationships through effective communication and follow-ups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Managed help desk tickets effectively, prioritizing critical issues to maintain operational continuity.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Sales Associate / Tech Services Associate
Staples
07.2020 - 11.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal product presentation.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Adapted quickly to new processes and procedures, demonstrating flexibility in a fast-paced environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in troubleshooting hardware and software issues to enhance system performance.
- Installed and configured software and hardware.
Sales Associate
Shaw's Supermarket
03.2020 - 06.2020
- Assisted customers in identifying products and providing recommendations
- Maintained cleanliness and organization of merchandise displays
- Processed transactions efficiently using point-of-sale systems
- Collaborated with team members to meet daily sales targets
- Engaged with customers to enhance shopping experience and build loyalty
Education
No Degree -
Ocean Lakes High School
Virginia Beach, VAHigh School Diploma -
Springfield High School
Springfield, VT06-2020
No Degree - Information Technology
River Valley Technical Center
Springfield, VT06-2020
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- Technical support
- Problem-solving
- Hardware configuration
- Customer support
- Software installation
Timeline
Sales Manager
Office Depot Inc
02.2021 - 09.2025
Sales Associate / Tech Services Associate
Staples
07.2020 - 11.2020
Sales Associate
Shaw's Supermarket
03.2020 - 06.2020
No Degree -
Ocean Lakes High School
High School Diploma -
Springfield High School
No Degree - Information Technology
River Valley Technical Center
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