Consultant with experience supporting software-enabled delivery and platform implementation initiatives across large, complex organizations. Brings a strong customer-focused approach, translating stakeholder needs and pain points into prioritized requirements, workflows, and reporting solutions. Has supported implementation of enterprise platforms such as ServiceNow, driving workflow optimization, dashboard development, and improved decision-making. Experienced coordinating across technical and business teams to support delivery, adoption, and roadmap planning.
Overview
3
3
years of professional experience
Work History
Consultant
Deloitte Risk & Financial Advisory
Arlington
08.2022 - Current
Supports technology-enabled delivery and platform implementation initiatives, serving as a core delivery resource coordinating between customers, technical teams, and leadership to drive adoption, prioritization, and execution.
Supported execution of enterprise programs through software-enabled workflows, contributing to automation, reporting, and platform adoption that reduced manual effort and improved delivery speed.
Played a key role in ServiceNow implementation and configuration, supporting requirements gathering, workflow design, data normalization, and dashboard development to improve visibility and decision-making.
Helped redesign and streamline an end-to-end assessment lifecycle by rethinking process flows and automation, reducing execution time from approximately eight months to roughly twelve hours.
Aggregated and rationalized over 1,000 individual inputs into approximately 30 prioritized enterprise-level insights, enabling leadership to focus on key themes and make informed tradeoff decisions.
Built executive-ready dashboards and reporting views in ServiceNow and Power BI, improving transparency into progress, risks, and performance to support prioritization and roadmap planning discussions.
Coordinated delivery across multiple parallel workstreams, managing dependencies, tracking milestones, and surfacing risks to support alignment, maintain delivery momentum, and reduce execution friction.
Designed and maintained PMO-style tracking tools used across seven parallel workstreams, improving transparency into milestones, dependencies, and risks while strengthening accountability.
Standardized reporting templates and dashboards using Excel and Power BI, reducing status preparation effort by approximately twenty percent and improving consistency of leadership reporting.
Facilitated recurring stakeholder meetings, supporting issue resolution, alignment on next steps, and sustained delivery momentum across teams.
Conducted structured stakeholder interviews and current-state analysis of existing learning and training platforms to identify capability overlap, usability gaps, and inefficiencies impacting user experience and operational effectiveness.
Synthesized findings into seventeen actionable recommendations, including platform consolidation and sequencing options, enabling leadership to evaluate tradeoffs and prioritize investments based on impact and feasibility.
Developed role-based training materials and enablement guidance tailored to distinct user groups, incorporating customer feedback and usability gaps to increase adoption, reduce onboarding friction, and improve consistency of platform usage.
Supported exploratory evaluation of advanced analytics, machine learning, and AI-enabled tools, helping assess feasibility, value, and potential application for future enhancements.
Translated complex technical and operational information into concise, executive-ready materials to support decision-making, planning, and stakeholder alignment.
Mentored junior team members on delivery execution, stakeholder communication, and presentation efficiency, increasing independence and quality of outputs.
Consistently recognized for reliability, adaptability, and ability to pivot quickly as priorities shifted, contributing to strong customer relationships and delivery continuity.