Brett Cooper
Richmond
Summary
Results-driven customer service lead with expertise in complaint resolution and customer relationship management. Strong problem-solving skills ensure efficient handling of escalated issues, contributing to enhanced customer satisfaction and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Elwood Thompsons
Richmond
09.2023 - Current
- Assisted customers in selecting products and resolving inquiries efficiently.
- Trained new staff on customer service protocols and company policies.
- Oversaw daily operations, ensuring adherence to service standards.
- Handled customer complaints with empathy and effective problem-solving skills.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Customer Service Representative
Continuum Global Solutions
Richmond
08.2022 - 08.2023
- Managed customer accounts and updated information in the system.
- Assisted customers with inquiries and provided timely solutions.
- Educated customers on product features and service options available.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Lumber Yard Associate
Lowes Home Improvment
Richmond
08.2021 - 05.2022
- Assisted customers in locating products and providing product information.
- Loaded and unloaded merchandise from trucks safely and efficiently.
- Organized inventory on shelves and ensured proper stock rotation.
- Operated forklifts and other equipment to transport materials as needed.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Loaded and unloaded materials like drywall, shingles, and plywood for customers.
Education
Some College (No Degree) - Visual Design
Virginia Western Community College
Roanoke, VASkills
- Customer relationship management
- Customer service
- Cash handling
- Complaint resolution
- Product knowledge
- Problem solving
- Sales
Certification
CPR + AED
Timeline
Customer Service Lead
Elwood Thompsons
09.2023 - Current
Customer Service Representative
Continuum Global Solutions
08.2022 - 08.2023
Lumber Yard Associate
Lowes Home Improvment
08.2021 - 05.2022
Some College (No Degree) - Visual Design
Virginia Western Community College