Bria Coleman
Chesterfield
Summary
Motivated psychology major with a strong desire to apply academic knowledge and hands-on experience in a psychology-related role. Excited to utilize analytical and interpersonal skills to make meaningful contributions to mental health initiatives, research projects, or clinical settings. Committed to continuous professional development in the field of psychology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections & Credit Representative ll
Dominion Energy
08.2022 - Current
- Administrates processes as related to customer credit functions
- Monitors and provides customer contact on high dollar delinquency accounts
- Performs pending work queue duties for Energy Diversion
- Completes worksheets for billing unauthorized usage through Microsoft excel
- Notate accounts with information regarding responsibilities for unauthorized usage
- Actively taking on billing coordination responsibilities, entailing billing for customers deemed responsible for unauthorized, tracking all monthly revenue acquired and documenting
- Maintaining organization while working through immediate concern throughout the duration of the day
Orthodontic assistant
Bates Orthodontics
04.2022 - 08.2022
- Managed a diverse patient caseload, providing treatment updates alongside the orthodontist
- Informing customers on treatment maintenance and overall care
- Effectively communicating with team members to ensure our customers get the best possible treatment
- Sterilizing equipment so that it was prepared and sanitized for each patient that entered our facilities
- Possesses a strong knowledge of HIPPA guidelines and their application in healthcare settings
Customer Account Specialist
Dominion Energy
09.2019 - 12.2020
- Research methods that customer can use to save during high bill seasons
- Work with a multi-line phone system
- Initiate work requests for customers with new construction
- De-escalate calls when necessary to prevent supervisory calls
- Collaborate with multiple departments to make the customer billing is accurate
- Know and understand basic email and document skills
- Capable of making empowered decisions to improve customer satisfaction
- Thrive on a one call resolution
Education
Associates - Psychology
Brightpoint Community College
05.2024
Bachelor of Science - Psychology
Norfolk State University
02.2025
General Studies - undefined
Brightpoint Community College
05.2024
Dental Assisting Certificate - undefined
Penn Foster
03.2019
Skills
- Customer/Patient interaction
- Conflict Management
- Data Entry
- Microsoft
- Communication across a multitude of channels
- Judgmental lending
- Resolve complaints
- Adaptability
- Data analysis
- Excel proficiency
- Time management
- Team building
- Decision-making
Certification
- Dental Assisting Certificate, Penn Foster, 05/18, 03/19
- General Studies, Brightpoint Community College, 05/22, 05/24
References And Portfolio
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections & Credit Representative ll
Dominion Energy
08.2022 - Current
Orthodontic assistant
Bates Orthodontics
04.2022 - 08.2022
Customer Account Specialist
Dominion Energy
09.2019 - 12.2020
Bachelor of Science - Psychology
Norfolk State University
General Studies - undefined
Brightpoint Community College
Dental Assisting Certificate - undefined
Penn Foster
Associates - Psychology
Brightpoint Community College
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