Bria Jackson
Henrico
Summary
Experienced in developing solutions for common and complex situations. Team player and individual contributor capable of exceeding established goals. Proven skills partnering and building relationships with all levels of management.
Overview
5
5
years of professional experience
Work History
Fulfillment Specialist
Walgreens
Mechanicsville, VA
12.2025 - Current
- Receiving, scanning, picking, packing, auditing and shipping prescriptions to the customer.
- Tracks all inbound and outbound items through radio frequency (RF) scanning to ensure accountability in inventory.
- Verifies orders and ensures entry into the inventory management system.
- Operates a clean and safe work environment, ensuring that all areas of the Fulfillment Center are well maintained, kept orderly and free of debris.
- Maintains quality standards set forth by management.
Chat & Phone Tech Support/Customer Service Agent
Foundever(Intuit)
Richmond, Virginia
09.2024 - 04.2025
- Provide basic technical support via phone or chat.
- Deliver an exceptional support experience.
- Interact and communicate effectively with a variety of customers.
- Provide a memorable and delightful experience.
- Help customers complete their taxes using Intuit TurboTax products. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward advancing our goal of “Powering Prosperity Around the World.”
Customer Service Consultant
CarMax
Richmond, Virginia
06.2024 - 08.2024
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- Mentor others as your skillset expands.
- Achieve sales targets while providing an iconic customer experience.
Member Services(Teller)
Connects Federal Credit Union
Hanover, Virginia
01.2024 - 04.2024
- Educate members regarding our products and services in a consistent sales environment.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and or email.
- Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
- Provide prompt efficient accurate information and basic teller transactions.
- Open accounts for existing members.
Sample Coordinator
ThermoFisher Scientific
Richmond, VA
02.2022 - 08.2023
- Performs a variety of sample and standard tasks (receipt, check-in, login, labeling, launching, inventory, transport, check-out, etc. May participate in physical return and disposal of materials in support of the laboratory.
- Communicates status of samples / standards to appropriate laboratory staff.
- Guides and advises laboratory staff in sample / standard procedures.
- Completes investigation and deviation forms as necessary, and determines appropriate CAPAs.
- Reviews and provides feedback on laboratory requests, ensuring compliance with applicable SOPs.
- Trains on SOPs, regulatory guidelines, and storage requirements. Responds to environmental unit alarms and participates in on-call responsibilities.
- Performs work assignments accurately and in a timely and safe manner.
Customer Service and Support Representative
PNC Bank
Richmond, VA
06.2021 - 01.2022
- Received daily inbound calls regarding account inquiries.
- Responsible for maintaining call center metrics i.e. abandonment rate and schedule adherence.
- Resolves customer service inquiries and issues buy filing disputes or logging complaints.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VASkills
- Warehouse operations
- Labeling accuracy
- Packing expertise
- Logistics planning
- Time management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Fulfillment Specialist
Walgreens
12.2025 - Current
Chat & Phone Tech Support/Customer Service Agent
Foundever(Intuit)
09.2024 - 04.2025
Customer Service Consultant
CarMax
06.2024 - 08.2024
Member Services(Teller)
Connects Federal Credit Union
01.2024 - 04.2024
Sample Coordinator
ThermoFisher Scientific
02.2022 - 08.2023
Customer Service and Support Representative
PNC Bank
06.2021 - 01.2022
High School Diploma -
Highland Springs High School