Brian Hampton
Woodbridge
Summary
Dynamic Program Specialist with the Board of Veteran Appeal, adept at data analysis and stakeholder engagement. Successfully dispatched over 8,500 appellate decisions annually, ensuring accuracy and timeliness. Recognized for exceptional attention to detail and proactive problem-solving, enhancing operational efficiency and veteran service delivery. Proven ability to draft precise correspondence and manage complex records.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Specialist
Board of Veteran Appeal
01.2024 - Current
- Dispatches approximately 8,500 annually appellate decisions to Veterans, care givers, Veterans Service Organizations (VSO), Attorney's and other stakeholders within 2 duty days of receipt.
- Analyze, reviews and reconciles conflicting data to ensure that all dates, addresses, docket numbers, and claim file numbers are accurate prior to dispatching and uploading decisions into corresponding appellate electronic via VBMS.
- Transfers complex problem cases pending dispatch to the Senior Program Specialist, Team leads, and/or Branch Chief for consultative measures.
- Monitors and utilize the Veterans Appeal Control and Locator Systems (VACOLS) daily to assist with internal controls, record management, and appellant case file management.
- Upload edited correspondence letters updating veterans on their status within the appeal process.
- Assist with the Intake Department and received written and electronic correspondence to determine its nature as it relates to Veteran’s claims.
- Determines if mail is actionable and what action may be required within all applicable electronic case tracking systems.
- Uploads appellate decisions to VBMS and dispatched through packet manager.
Program Specialist
Board of Veteran Appeal
06.2020 - 01.2024
- Receives written and electronic correspondence and analyze to determine its nature and accuracy as it relates to Veterans' claims and BVA's mission.
- Evaluates and conducts quality reviews on the development of internal evidentiary records and external medical opinions, to ensure accurate, thorough and complete processing.
- Ensures all documents are received by the appropriate parties with complete explanation of any further action required, thereby prioritizing the organization’s workload for the veterans’ needs and ensuring that no delays are encountered in the adjudication process.
- Manages and records all evidence of incoming correspondence in a timely manner within all applicable electronic case tracking systems utilized by the Board.
- Answers Branch Management Mailbox for e-mail by external stakeholders through electronic mail channels and respond as appropriate through Microsoft Outlook shared inbox.
- Reviews, distributes, and associates incoming correspondence accurately and properly updates (VACOLS) and (CASEFLOW) Systems.
- Makes initial determinations on the appropriate actions to be taken with status request, (FOIA) request, extension request, and AOD motions.
- Ensures all documents are submitted are filled out and checked for discrepancies.
- Drafts original correspondence for the signature of the Chief, Director, Chairman, Vice Chairman, or Deputy Vice Chairman in response to inquiries from appellants, attorney's and Members of Congress concerning the status of appeals.
- Dispatches letters and memoranda to all invested parties.
- Responsible for control, security, and maintenance of appellate records within the Board.
- Assures the accuracy of the Board's automated database, insofar as tracking locations and other electronic identifiers to assist users to ascertain the location and actions taken in an appellate record.
- Accurately inputs all required information into (VACOLS) and (VBMS) in accordance with BVA procedure.
- Meets established productivity, timeliness and quality objectives to provide world class service to veterans, their families and caregivers, as well as VA and other federal employees and members of the public.
- Participates in inter- and or intra-agency meetings and obtains cooperation and agreement on program or administrative issues.
- Attends and coordinates meetings and discuss with staff and officials from the Board and or other Federal agencies to provide coordination and consistency for policy and program recommendations and guidelines.
- Develop training methods, techniques for new employees.
- Volunteers for various special projects in efforts for BVA mission support, effectiveness and customer service.
- Monitors production levels and provides bi-weekly production reports to senior management.
Program Specialist (Detail)
Board of Veteran Appeal
06.2023 - 10.2023
- Dispatched a total of 1,829 appellate decisions to Veterans, Appellants, Veterans Service Organizations (VSO), and other stakeholders within 2 duty days of receipt.
- Analyzed, reviewed and reconciled conflicting data to ensure that all dates, addresses, docket numbers, and claim file numbers are accurate prior to dispatching and uploading decisions into corresponding appellate electronic folders via VBMS.
- Transferred complex problem cases pending dispatch to the Senior Program Specialist, Team leads, and/or Branch Chief for consultative measures.
- Monitored and utilized the Veterans Appeal Control and Locator Systems (VACOLS) daily to assist with internal controls, record management, and appellant case file management.
- Upload edited correspondence letters updating veterans on their status within the appeal process.
- Assisted with the Intake Department and received written and electronic correspondence to determine its nature as it relates to Veteran’s claims.
- Determined if mail is actionable and what action may be required within all applicable electronic case tracking systems.
- Upload appellate decisions to VBMS and dispatched through packet manager.
Mail Clerk
U.S Army Corps. Of Engineers
03.2020 - 06.2020
- Processed mail through Pitney Bowes (SendPro 2000) machine for sealing, metering and cancelling for accurate postage.
- Bundles and bag mail according to US. Postal Service regulations.
- Utilizes Pitney Bowes software mail meter to weigh parcels and mail to determine the correct postage.
- Provide data to the Records Manager for the semi-annual Positive Accountability Postage Administration System (PAPUS) cost reports.
- Maintains files in accordance with Records Management guidelines.
- Verifies documents for completeness and oversight.
- Monitors and receives large volume of official mail involving a variety of items and stressing the importance of the cost control program.
- Screen, open, perforate, date stamp and read as necessary to determine routing by subject matter.
- Distributes all correspondence to individually marked boxes within the (POD) Pacific Ocean Division.
- Served as the primary control officer for all restricted and classified mail and material received.
- Managed and restocked inventory of postal supplies, equipment and secured property.
- Supported day-to-day operations in an office environment.
- Greeted visitors and answered phones calls.
- Kept track of government vehicle mileage and routine schedule maintenance.
Mail Clerk
Naval Research Laboratory
03.2019 - 07.2019
- Responsible for answering the NRL Locator Service and Looking up mail addressed to personnel throughout the Laboratory.
- Received mail from all classes and special services (registered, certified, express, etc.) from the USPS.
- Processes mail in accordance with USPS, POSTOPNSDIV and NRL regulations.
- Inspected all suspicious mail in compliance with Navy policy and guidance.
- Sorted, filed, wrapped, bundled and tied mail before loading onto truck.
- Picks up and delivers to various delivery points within NRL, all incoming, outgoing, and intra-Laboratory mail.
- Transported classified correspondence in appropriate folders with classified coversheets attached.
- Obtained signed receipts for controlled mail and returns to the Information & Correspondence Management Section for accountability and filing.
- Handled distribution of a wide variety of publications for internal and external distribution.
- Maintained a logbook to track material received and dispatched.
- Coordinated routine pickup/delivery date and time with NRL Passport Office to transport passports through courier method to Fort Belvoir Passport Office for processing.
- Responsible for performing physical count of inventory and replenishing supplies as needed.
- Kept track of government vehicle mileage and scheduled routine maintenance.
Mail Clerk
Department of Interior
01.2016 - 03.2019
- Served as Lead Mail Clerk for the Office of the Chief Financial Officer-Fiscal Services Division (CFO-FSD).
- Responsible and accountable for receiving all incoming/outgoing correspondence, classified, unclassified documents and packages.
- Inspected, sorted, distributed, and recorded tracking data in accordance with postal regulations and Department of the Interior (DOI) guidelines.
- Responsible for receiving, storing, and dispersing all incoming procurement property, laptops, network servers, computers, monitors, projector screens and network scanners, valuing more than $4.5M.
- Provided guidance and assisted all assigned Division personnel with postage, packaging, and determined the most cost-effective shipping method.
- Served as a Collection Officer, responsible for collecting all incoming Bureau of India Affairs (BIA) Remittances and Reimbursable Payments, totaling $12.5M.
- Managed and maintained General Ledger Record Files, data input.
- Safeguarded and transported payments to deposit officer for processing.
- Utilizes Microsoft Excel/Word to formulate weekly reports.
- Facilitated all purchase requisitions under the micro-purchase threshold with Government Purchase Card (GPC), through the General Service Administration (GSA) and other vendors for recurring office materials, equipment and services requested by customers and senior management in accordance with the Federal Acquisition Regulation (FAR).
- Performed market research, price analysis and contacted vendors to resolve discrepancies.
- Evaluated inventory, maintained adequate stockpile of materials and determined products shelf-life cycles.
- Greeted visitors and directed to appropriate locations.
- Accurately input data into database systems.
- Provided exemplary customer service and sustained effective communicative working relationships with all personnel.
City Letter Carrier
United States Postal Service
03.2006 - 01.2016
- PLANNED, ORGANIZED, and EXECUTED the daily duties for receiving, inputting data, scanning, transporting and delivering all incoming/outgoing commercial, express, international, certified, and registered mail.
- Delivered mail up to 500 residential and business establishments daily on specified routes by walking and/or driving.
- Utilized a combination of satchels, carts, vans, and small trucks.
- Obtained signatures for all Accountable Mail and collected money for cash-on-delivery and postage due on assigned route.
- Safeguarded all money collected.
- Maintained accurate records of deliveries to be withheld for various customers that were away and provided customers with delivery notifications.
- Provided exceptional customer service, resulted in the reduction of customer complaint calls by 95%.
- Prepared documentation for customers, performed over the counter transactions, utilized automated systems to weigh mail and packages for accurate metering, live stamp postage, and recorded shipping information.
- Instrumental in the implementation of new route territories and mail sequencing, which contributed to time efficiency, reducing costs, and centralized delivery points.
- Trained and counseled twenty newly hired employees on job duties, company policies, postal regulations, and safety procedures.
- Received and signed for postal supplies and maintained adequate stock of inventory for postal supply room.
- Performed daily routine safety inspections and scheduled maintenance services as required for a fleet of five vehicles.
Package Handler
United Parcel Service
10.2005 - 03.2006
- RESPONSIBLE and ACCOUNTABLE for sorting, scanning, and maneuvering packages weighing up to 75 lbs.
- Streamlined the daily operations of loading and unloading packages from UPS aircraft into the warehouse and on trucks.
- Facilitated the sorting process of over thirty thousand packages daily for shipment to various installations throughout the Columbia Metropolitan Region.
- Provided training and guidance to five newly hired UPS employees on packing, loading, unloading, and demonstrated safety methods.
- Identified unexpected machine malfunctions and damaged packages conveyor belts, resolved in an expeditious manner.
- Transported parcel freight loads throughout the facility, utilizing fork lift, pallet jack and other mechanical equipment.
Senior Airman
U.S Air Force
02.2002 - 08.2005
- INSTALLED, MAINTAINED, REPAIRED, and REPLACED Heating Ventilation, Air Conditioning, and Refrigeration (HVAC) Systems ranging from 1 to 150 Horsepower, valued in excess of $12.5M for 320 facilities.
- Maintained chilled water, direct and indirect expansion conditioning systems, air compressors, packaged air conditioners, ice machines air handler units, exhaust systems, and low voltage and DDC controls.
- Operated, maintained, troubleshot, and re-paired high/low pressure steam boilers and associated components, performed chemical testing and analysis for proper water treatment on HVAC/R distribution pipe networks.
- Performed HVAC/R routine and emergency work and complied with Occupational Safety and Health Administration (OSHA) and AFOSH standards, industry practices, Environmental Protection Agency (EPA) regulations, and Air Force Instructions.
- Managed and maintained fuel utilization log and scheduled maintenance for a fleet of twelve government vehicles with property valuing in excess of $150K.
- Conducted inventory of supply shop tools, parts ordered for repairs, and other required maintenance equipment.
- Utilized IWIMS/ CEMAS systems for inventory control.
- Responsible for the professional development, training, and task assignments of junior subordinates.
- Evaluated performance and counseled monthly.
- Deployed as a Security Support Liaison in support of Operation Iraqi Freedom III.
- Performed vehicle inspections, I.D. Checks, Body Checks, and Perimeter Sweeps.
- Briefed Senior Leadership on suspicious activity and generated recurring reports.
Education
Some College (No Degree) - Business Administration
Strayer Univeristy
Woodbridge, VASkills
- Data analysis
- Electronic filing
- Stakeholder engagement
- Record keeping
- Correspondence drafting
- Effective communication
- Process improvement
- Office administration
- Proactive mindset
- Data management
- Attention to detail
Accomplishments
- Virtual Aspiring Supervisors Program Graduate
Certification
- Budgeting and Accounting Course (2018)
- Federal Accounting Fundamentals (2018)
- Contracting Officer's Representative Course (2018)
- Federal Information Systems Awareness + Privacy and Records Management (2018)
References
References available upon request.
Timeline
Program Specialist
Board of Veteran Appeal
01.2024 - Current
Program Specialist (Detail)
Board of Veteran Appeal
06.2023 - 10.2023
Program Specialist
Board of Veteran Appeal
06.2020 - 01.2024
Mail Clerk
U.S Army Corps. Of Engineers
03.2020 - 06.2020
Mail Clerk
Naval Research Laboratory
03.2019 - 07.2019
Mail Clerk
Department of Interior
01.2016 - 03.2019
City Letter Carrier
United States Postal Service
03.2006 - 01.2016
Package Handler
United Parcel Service
10.2005 - 03.2006
Senior Airman
U.S Air Force
02.2002 - 08.2005
Some College (No Degree) - Business Administration
Strayer Univeristy
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