Kelley Henry
Winchester,VA
Summary
Experienced clerical professional with a strong background in the medical and educational field. Possessing excellent people and analytical skills, thrives in a team-oriented environment and pays meticulous attention to detail. Extensive experience in delivering exceptional customer service and providing administrative support has honed the ability to collaborate effectively and adapt to changing needs, ensuring seamless team dynamics and smooth operations. Proficient in managing multi-line phone systems, scheduling, and creating a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency while ensuring client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
NW Works, Inc.
Winchester, VA
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Handled assignments independently with good judgement and critical thinking skills.
- Plan and execute client events, including community-building activities, awards ceremonies, and meals.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Facilitated smooth communication between departments by accurately relaying mail, messages and information without delay.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to direct activities and communicate instructions.
SCHOOL NURSE
Jefferson County Schools
Charlestown, Rhode Island
08.2006 - 09.2019
- Responsible for professional, medical treatment of students
- Responsible for early detection of physical problems and health evaluations
- Responsible for disease prevention
- Assisted in promoting programs on health-education and immunization
- Maintained clinical records
- Coordinated vision, hearing, and orthopedic screening and health assessments
- Provided emergency aid to students and school staff
- Assisted teachers in instructing students in health and nutrition education
- Communicated with teachers and staff to ensure safety and well-being of students
- Administered medications and monitor delegated medication administration
- Combination of clerical and medical work experience
- Positive communication and interpersonal skills
- Effective planning and time management abilities
Education
Bachelor's of Science of Nursing -
SHEPHERD UNIVERSITY
Shepherdstown, WV01.1992
High School Diploma -
JAMES WOOD HIGH SCHOOL
Winchester, VA05.1988
Skills
- Knowledge of community agencies
- Knowledge of district policies and procedures
- Strong communication skills, both written and verbal, with the ability to effectively communicate with diverse populations
- Excellent organizational skills, with the ability to manage multiple tasks and prioritize deadlines
- Proficient in Microsoft Office Suite, Google Drive, and database management systems
- Knowledge of admissions processes and procedures in education settings
- Ability to work independently and as part of a team, with a strong sense of accountability and professionalism
- Typing 65-70 wpm
- Detailed with record keeping
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Virginia Human Rights Regulations
- Ukeru Certification
- HIPPA Certification
- Overview of Abuse and Neglect of Individuals with IDD
- Security Awareness Training Level 2
Timeline
Front Desk Receptionist
NW Works, Inc.
07.2023 - Current
SCHOOL NURSE
Jefferson County Schools
08.2006 - 09.2019
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Virginia Human Rights Regulations
- Ukeru Certification
- HIPPA Certification
- Overview of Abuse and Neglect of Individuals with IDD
- Security Awareness Training Level 2
Bachelor's of Science of Nursing -
SHEPHERD UNIVERSITY
High School Diploma -
JAMES WOOD HIGH SCHOOL
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