Brian Jaldin Andia
Lorton
Summary
Dynamic delivery professional with a proven track record at FedEx Ground, recognized for enhancing customer satisfaction through timely deliveries and effective route optimization. Skilled in vehicle inspection and time management, I consistently maintained a clean driving record while fostering strong client relationships and addressing challenges with a dependable and proactive approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Fedex Grpund
04.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Delivery Courier
DoorDash
07.2022 - 04.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Delivery Driver
Amazon Flex Service
07.2021 - 04.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Courier
GrubHub
10.2021 - 03.2022
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Delivery Courier
Veho Company
03.2022 - 2022
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
Delivery Driver
FedEx:Ground
08.2019 - 09.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
Uber Partner
Uber
02.2019 - 09.2021
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
Warehouse Worker
Federal Express
06.2019 - 08.2019
- Consistently lifted materials weighing as much as 50 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Delivery Driver
Amazon
08.2018 - 02.2019
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Warehouse Worker
Amazon
01.2018 - 07.2018
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Associate of Arts - Business Administration
American Public University
111 W Congress St Charles Town, WV 2541406-2022
Skills
- Valid Driver's license
- Time management
- Dependable and reliable
- Vehicle inspection
- Pre-trip and Post-trip inspections
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Fedex Grpund
04.2023 - Current
Delivery Courier
DoorDash
07.2022 - 04.2023
Delivery Courier
Veho Company
03.2022 - 2022
Delivery Courier
GrubHub
10.2021 - 03.2022
Delivery Driver
Amazon Flex Service
07.2021 - 04.2022
Delivery Driver
FedEx:Ground
08.2019 - 09.2021
Warehouse Worker
Federal Express
06.2019 - 08.2019
Uber Partner
Uber
02.2019 - 09.2021
Delivery Driver
Amazon
08.2018 - 02.2019
Warehouse Worker
Amazon
01.2018 - 07.2018
Associate of Arts - Business Administration
American Public University
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