Brian Morrison

McDonald's Restaurant

Virginia Beach

08.2024 - 08.2025

Trained new crew members on restaurant procedures and customer service standards.
Assisted in maintaining cleanliness and organization of dining and kitchen areas.
Demonstrated food preparation techniques to ensure quality and safety compliance.
Supported team members in handling customer inquiries and resolving issues effectively.
Monitored inventory levels and reported shortages to management for timely replenishment.
Participated in team meetings to discuss operational improvements and training needs.
Explained company policies and procedures related to attendance, dress code, breaks.
Coached crew members in problem solving skills when faced with challenging customer interactions.
Provided training to new crew members on proper customer service techniques and store policies.
Demonstrated the correct way to use the register, handle cash, and process credit cards.
Encouraged a positive working environment through regular one-on-one meetings with each trainee.
Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.